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Chipotle Mexican Grill
- 2655 Richmond Ave, Staten Island, NY 10314

Mexican restaurant, Caterer ★3.0 (130)·$10–20

2655 Richmond Ave, Staten Island, NY 10314, USA

3.0
On October 16th, 2025, I accidentally placed a pickup order at the Chipotle located in Staten Island, thinking it was the New Jersey branch.Upon arrival, I did what I normally do while waiting for my food — I took out my iPad to watch a bit of golf, as I had placed the order early for pickup. When I approached the counter to ask for my order, the employee explained that it had been prepared quite a while ago and may have already been discarded. He kindly said he would remake it for me and told me to have a seat while he did so. I thanked him and sat down, assuming my order was being remade as promised.After about ten minutes, I noticed multiple lines of customers being served while I continued to wait. I had already seen at least three lines come and go, and still, my order hadn’t been completed. Shortly after, a shorter Filipino woman approached me and abruptly said, “No, you’re not getting your order. This is your refund receipt. Here’s the number. You can get back in line and order just like everybody else.”I calmly replied that I could simply place another order since my receipt and information were already in the system. However, she continued to speak in a condescending tone, so I decided to just let her speak and remain polite. I went ahead and reordered my food while continuing to sit quietly and watch my golf. Even then, the order was delayed again, despite new lines of customers being served in the meantime.When I approached the counter to ask if my order was almost ready, the same woman began speaking over the food and said, “You need to learn patience.” I tried to kindly explain that I had placed this order before arriving and was simply asking for an update. Instead of acknowledging my concern, she continued to lecture me about patience and ordering etiquette in front of other customers.Eventually, she handed me my order but continued her remarks, which felt very unnecessary and unprofessional. I politely told her that I was from New Jersey, that this was my first time at this particular location, and that I had actually gotten lost trying to find it. I was genuinely disappointed that my experience was met with such rudeness after all that effort.Throughout this interaction, other employees smiled and grinned amongst themselves while continuing to serve other customers, which made the experience feel even more uncomfortable. I remained calm, spoke respectfully, and made no rude or inappropriate comments. My only intention was to receive my order — something that is typically a quick and simple process, especially for a pickup order that was placed in advance.As an influencer I take pride in supporting and reviewing brands that deliver great service. Unfortunately, this visit left me feeling disrespected and disregarded. It felt as though I was unfairly singled out — not because of anything I said or did, but simply because I looked presentable and was having a pleasant day. That should never be a reason to treat a customer poorly.Not everyone has the time to wait in long lines; many of us place pickup orders for convenience, often in between other responsibilities or appointments. I truly hope that this feedback is received as an opportunity for growth and improvement within this location. The way I was treated should not happen to any guest.This experience was distasteful, disappointing, and not at all representative of the Chipotle brand I have enjoyed at other locations. I will not be visiting this specific restaurant again, but I sincerely hope that future customers will be met with more patience, kindness, and professionalism than I was. I drove hours and even had my electric car needing battery within this bad experience. I love the food but my appetite was gone after that. Food made without care love patience is equivalent to giving someone like me, nothing. I truly could’ve been okay without this experience. #dontcome #freedomofspeech #makeamericagreatagain #makeworkershappyagain #getmentalhealthinspections - Anastasia
Chipotle Mexican Grill Overview Intro Menu Detail Photos Location Reviews
$10–20 per person Reported by 130 people$1–10$10–20$20–30$30–50

Chipotle Mexican Grill Introduce

For New York residents, the fast-casual dining landscape offers numerous options, but few have achieved the widespread recognition for customization and speed quite like Chipotle Mexican Grill. This particular location in Staten Island, part of the extensive New York City borough network, provides a familiar and popular destination for those seeking a quick, customizable Mexican-inspired meal. Known for its 'Food With Integrity' philosophy, the brand aims to deliver fresh, high-quality ingredients that cater to a range of dietary needs, from meat-eaters to vegans and vegetarians.

The restaurant operates as a hybrid, falling under the categories of Mexican Restaurant, Caterer, and Fast Food Restaurant. The core of the experience revolves around its streamlined assembly line process, allowing every customer to act as the architect of their own meal. This focus on building a personalized dish has made it a favorite spot for quick lunches, dinners, and group orders in the area. Its menu is intentionally focused, ensuring that the preparation remains quick and efficient, a cornerstone of the fast-casual model.

The customizable menu centers on foundational items that customers then fill with their choice of protein (or plant-based alternative), rice, beans, salsas, and toppings. This approach has led to a reputation for offering healthy options and comfort food under one roof, providing a balance that appeals to a diverse New York crowd, including college students, groups, and tourists visiting the Staten Island vicinity.

Location and Accessibility

The Chipotle Mexican Grill location discussed is conveniently situated on Staten Island, New York, with an address that places it near a major retail hub, making it a natural stop for shoppers and local residents.

  • Address: 2655 Richmond Ave, Staten Island, NY 10314
  • Accessibility: As a location intended to serve a broad public, the restaurant features numerous accessibility amenities, including a wheelchair-accessible entrance, parking lot, restroom, and seating, ensuring it is prepared to welcome all members of the community.
  • Parking: Customers will find both a free parking lot and free street parking available, which is a significant convenience in a busy New York area like Staten Island.
  • Atmosphere: The dining environment is generally described as casual and trendy, aligning with the brand's contemporary image. The atmosphere is further enhanced by amenities like restrooms and is suitable for various crowds, including families (being good for kids with high chairs available), groups, and those dining solo.
Services Offered

The establishment offers a comprehensive suite of services designed for maximum convenience and flexibility for the New York customer.

  • Dining Options: The restaurant supports various ways to enjoy your meal, including dine-in, takeout, and outdoor seating when weather permits.
  • Order Fulfillment: Quick and convenient service is a highlight, with options for both delivery and onsite services available to meet the demands of a fast-paced city lifestyle.
  • Catering: Beyond individual meals, the location functions as a full-service caterer, perfect for office events, large gatherings, or parties across the Staten Island and wider New York area.
  • Payment Methods: The restaurant accommodates modern payment preferences, accepting major credit cards, debit cards, and NFC mobile payments for a seamless transaction experience.
  • Meal Service Times: Primary dining options include lunch and dinner service, making it a reliable spot throughout the day.
Features / Highlights

Chipotle Mexican Grill’s appeal in the competitive New York market stems from several key features and highlights that draw in its customer base.

  • Fast Service: A recognized highlight of the operation is its commitment to fast service, which is critical for customers on a limited schedule.
  • Extensive Customization: The menu is built around the "Build Your Own" concept for Burritos, Burrito Bowls, Quesadillas, Salads, Tacos, and Kid's Meals, offering unparalleled choice.
  • Lifestyle Bowls: Catering to specific dietary trends, the menu features pre-designed "Lifestyle Bowls" such as the Balanced Macros Bowl, Wholesome Bowl, Keto Salad Bowl, High Protein Bowl, Veggie Full Bowl, and Plant Powered Bowl, providing easy options for health-conscious diners.
  • Diverse Offerings: The menu successfully balances comfort food with a wide array of healthy, vegan options (like Sofritas), and vegetarian options, making it suitable for almost any diet.
  • Family-Friendly: Being good for kids, with a specific Kid's Menu and high chairs available, underscores its suitability for family dining.
  • Popularity: The location is especially popular for lunch, dinner, and those dining alone.
Contact Information

For direct inquiries, ordering, or questions about catering, the public can reach the Staten Island location through the following contact details:

  • Address: 2655 Richmond Ave, Staten Island, NY 10314
  • Phone: (718) 210-4606
  • Mobile Phone: +1 718-210-4606
What is Worth Choosing

In a city brimming with dining establishments, the Chipotle Mexican Grill on Richmond Avenue holds its own by combining fresh ingredients with a rapid service model. For the New York local, the primary value proposition lies in the power of customization and the speed of transaction, which is particularly beneficial for those on the go. The ability to “Build Your Own” meal ensures that patrons never have to compromise on ingredients or portion control, allowing them to perfectly tailor their Burrito Bowl, Burrito, or Tacos to their exact preference, whether they are maximizing protein, minimizing carbs, or ensuring their meal is fully plant-based.

The menu's variety, which extends from staple Burrito Bowls to specialty options like the Keto Salad Bowl and the Plant Powered Bowl, confirms its commitment to modern health and dietary concerns. This range of choice, from a simple Side of Guacamole to a full Catering order, solidifies the restaurant's role as a versatile option for any occasion. Furthermore, the commitment to accessibility, evidenced by the wheelchair-friendly facilities and ample free parking, makes it a hassle-free destination for all segments of the Staten Island community and beyond.

While the quick-service model is a highlight, and the "Fast service" is explicitly noted, it is important for New Yorkers to recognize that, as with any high-volume location, peak hours may lead to increased wait times, as is common across busy areas of the city. Ordering ahead for takeout or delivery remains an excellent strategy to bypass potential lines, leveraging the store's digital ordering infrastructure.

Ultimately, Chipotle Mexican Grill’s Staten Island branch is a reliable choice for consistent, customizable, fast-casual Mexican-inspired food in New York. Its balance of fresh ingredients, transparent assembly, and multiple service options makes it a worthy contender for your next lunch or dinner, providing a familiar and satisfying experience right here in New York.

Chipotle Mexican Grill Menu

  • Burrito

  • Build Your Own Burrito

    Your choice of freshly grilled meat or sofritas wrapped in a warm flour tortilla with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.

  • Burrito Bowl

  • Build Your Own Burrito Bowl

    Your choice of freshly grilled meat or sofritas served in a delicious bowl with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.

  • Lifestyle Bowl

  • Balanced Macros Bowl

    Light Rice, Black Beans, Chicken, Fajita Veggies, Fresh Tomato Salsa, Guacamole, and Extra Romaine Lettuce. Digital order only.

  • Wholesome Bowl

    Digital Order Only. Salad Blend, Chicken, Fajita Veggies, Fresh Tomato Salsa, and Guac. The Wholesome Bowl is Paleo, Whole30®, Grain Free, Gluten Free, and Keto. Digital order only.

  • Wholesome Bowl with Carnitas

    Salad Blend, Carnitas, Fajita Veggies, Fresh Tomato Salsa, and Guacamole. Digital order only.

  • Keto Salad Bowl

    Salad Blend, Chicken, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Cheese. It's Keto, Grain Free, and Gluten Free so you can make it work for you every time. Digital order only.

  • High Protein Bowl

    White Rice, Black Beans, Double Chicken, Red Chili Salsa, Cheese, and Shredded Romaine Lettuce. Digital order only.

  • Veggie Full Bowl

    White Rice, Black Beans, Fajita Veggies, Fresh Tomato Salsa, Roasted Chili-Corn Salsa, and Guacamole. Digital order only.

  • Plant Powered Bowl

    Salad Blend, White Rice, Sofritas, Fajita Veggies, Fresh Tomato Salsa, Roasted Chili-Corn Salsa, and Guacamole. Digital order only.

  • Go Half Veggie Bowl

    ½ Chicken, ½ Sofritas, Lettuce White Rice, Fajita Veggies, Fresh Tomato Salsa, Roasted Chili-Corn Salsa, and Sour Cream. Digital order only.

  • Quesadilla

  • Build Your Own Quesadilla

    Cheese in a Flour Tortilla with your choice of meat, sofritas or fajita veggies and three included sides. Digital order only.

  • Salad

  • Build Your Own Salad

    Your choice of meat or sofritas served with our fresh supergreens lettuce blend made of Romaine, Baby Kale, and Baby Spinach. Add beans, queso blanco, salsa, guacamole, sour cream or cheese and top it off with our signature Chipotle-Honey Vinaigre...

  • Tacos

  • Build Your Own Tacos

    Your choice of 3 or 1 freshly grilled meat, sofritas, or guacamole, and up to five toppings served in a soft or hard-shell tortilla.

  • Kid's Meal

  • Build Your Own Kid's Meal

    Your choice of meat, guacamole or queso, and two toppings to go with a pair of crispy corn or soft flour Tortillas. Includes fruit or kid's chips and organic juice or milk.

  • Kid's Quesadilla

    With a side of rice and beans. Includes fruit or kid's chips and organic juice or milk.

  • Chips & Sides

  • Chips
  • Chips & Guacamole
  • Large Chips
  • Large Chips & Large Guacamole
  • Chips & Fresh Tomato Salsa
  • Chips & Tomatillo-Red Chili Salsa
  • Chips & Tomatillo-Green Chili Salsa
  • Chips & Roasted Chili-Corn Salsa
  • Chips & Queso Blanco
  • Large Chips & Large Queso Blanco
  • Side of Adobo Ranch
  • Side of Guacamole
  • Large Side of Guacamole
  • Side of Queso Blanco
  • Large Side of Queso Blanco
  • Tortilla on the Side
  • Drinks

  • Organic Watermelon Limeade

    Seasonal Flavor

  • Organic Lemonade
  • Organic Mandarin Agua Fresca
  • Organic Berry Agua Fresca
  • Fountain Drink

    Soda and Iced Tea

  • Mexican Coca-Cola
  • Mexican Sprite
  • Topo Chico Mineral Water
  • Coke Zero
  • Poppi Strawberry Lemon
  • Poppi Orange
  • Grapefruit Izze
  • Blackberry Izze
  • Tractor Organic Lemonade
  • Apple Juice
  • Open Water Still

Chipotle Mexican Grill Details

  • Service options

  • Outdoor seating
  • Delivery
  • Onsite services
  • Takeout
  • Dine-in
  • Highlights

  • Fast service
  • Popular for

  • Lunch
  • Dinner
  • Solo dining
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
  • Offerings

  • Comfort food
  • Healthy options
  • Quick bite
  • Vegan options
  • Vegetarian options
  • Dining options

  • Lunch
  • Dinner
  • Catering
  • Seating
  • Table service
  • Amenities

  • Restroom
  • Atmosphere

  • Casual
  • Trendy
  • Crowd

  • College students
  • Groups
  • LGBTQ+ friendly
  • Tourists
  • Planning

  • Accepts reservations
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Children

  • Good for kids
  • High chairs
  • Kids' menu
  • Parking

  • Free parking lot
  • Free street parking

Chipotle Mexican Grill Photos

Chipotle Mexican Grill Picture 1Chipotle Mexican Grill Picture 2Chipotle Mexican Grill Picture 3Chipotle Mexican Grill Picture 4Chipotle Mexican Grill Picture 5Chipotle Mexican Grill Picture 6Chipotle Mexican Grill Picture 7Chipotle Mexican Grill Picture 8Chipotle Mexican Grill Picture 9Chipotle Mexican Grill Picture 10

Chipotle Mexican Grill Location

Chipotle Mexican Grill

2655 Richmond Ave, Staten Island, NY 10314, USA

Chipotle Mexican Grill Reviews

An average rating of ★3.6 from 781 user reviews.

bowldeliverylettucemallcashierdoorwhite riceorderhealthcold

★ 5★ 4★ 3★ 2★ 1

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