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Dunkin'
- 9243 4th Ave, Brooklyn, NY 11209

9243 4th Ave, Brooklyn, NY 11209, USA

3.0
Extremely Disappointing Experience at Dunkin’ Donuts, 9243 4th Ave, Brooklyn, NY 11209I had a very upsetting experience at this Dunkin’ Donuts location on 8 June 2025. I purchased two dozen donuts, expecting fresh and tasty products, but what I received was completely unsatisfactory.When I got home and tried one donut, it was stale, hard, and almost empty of filling — especially in the Boston Creme. My son confirmed that the donut was tough and lacked filling. I returned to the store to address this, but the staff was incredibly unprofessional.The employee was argumentative, insisting “that isn’t true,” despite my request for her to actually look at and touch the donuts. She refused to verify the condition of the donuts and dismissed my concerns. Another employee came out, and I repeated my complaint. Instead of helping, she questioned whether the donuts were even from their store, which was shocking — I was there less than two hours earlier!Neither employee was willing to examine the donuts or take responsibility. The second employee told me to call customer service, refusing to do anything else.Additionally, the store itself is dirty and rundown, which only added to my disappointment. I am posting photos of the donuts and the facility to illustrate the poor quality and condition.This was a very frustrating and unprofessional experience. I won’t be returning, and I advise others to be cautious before purchasing here.Store Address: 9243 4th Ave, Brooklyn, NY 11209 - Daniel
Dunkin' Overview Intro Photos Location Reviews

Dunkin' Introduce

Introduction / Overview

For New Yorkers on the move, a reliable spot for a quick, energizing start to the day is essential. Dunkin', a globally recognized brand and a local staple, delivers on this promise, serving as America's favorite all-day, every-day stop for coffee, espresso, breakfast sandwiches, and, of course, their classic donuts. The location at 9243 4th Ave in the heart of Brooklyn, NY 11209, aims to be that convenient pit stop for residents, commuters, and visitors in the Bay Ridge area. This outlet features the extensive Dunkin' menu, which includes dozens of premium beverages and a wide variety of baked goods, ensuring there is always something to satisfy a morning craving or an afternoon pick-me-up.

Dunkin' positions itself not just as a coffee shop, but as a comprehensive breakfast and snack destination. Their commitment to freshly brewed coffee, made from beans that are ground moments before brewing, is a hallmark of the brand. Beyond their signature Original Blend, the menu encompasses a full range of espresso drinks, iced coffee favorites, and a selection of freshly made, all-day breakfast sandwiches. This particular location also provides the added bonus of co-branding, including the offerings of Baskin-Robbins, which expands its appeal beyond the breakfast rush and into the afternoon and evening hours for a treat.

While the core offerings of Dunkin' remain consistent across the country, local New York patrons value the speed and convenience necessary for the city's fast-paced environment. The location is open seven days a week, providing consistent operating hours to cater to diverse schedules within the Brooklyn community. However, it is important for prospective patrons to be aware of the localized customer feedback regarding this specific branch, as experiences related to product freshness, service quality, and dining area cleanliness have been noted by local reviewers. For instance, customer reviews have mentioned issues with stale products, non-operational customer restrooms, and general upkeep of the dining area. Navigating any temporary service or quality issues is something that savvy New York customers often consider when choosing their local spot.

Location and Accessibility

The Dunkin' location is conveniently situated at 9243 4th Ave, Brooklyn, NY 11209, United States. This address places it squarely within the Bay Ridge neighborhood of Brooklyn, a busy, high-traffic area that makes it easily accessible to local foot traffic and those traveling by car or public transit. Bay Ridge is known for its blend of residential and commercial streets, making 4th Avenue a popular thoroughfare for daily errands and commuting. The coffee shop’s presence here makes it an accessible grab-and-go option for individuals heading to work, taking a break, or running errands in the vicinity.

Accessibility for local Brooklyn users is a key advantage. For those utilizing the city's public transportation, the location is generally well-served by local buses and is within reasonable distance of subway stations serving the area, such as the R train. For drivers, 4th Avenue offers relatively direct access, though street parking in Bay Ridge can be typical of New York City, often requiring patience. Given that many Dunkin' locations focus on quick service, its placement on a main avenue supports both mobile-order pickups and rapid walk-in traffic, essential features for the fast-moving New York lifestyle. The consistent daily operating hours from 5:00 AM to 9:00 PM also ensure early morning and late evening accessibility for most needs.

Services Offered

This Dunkin' location provides a wide array of services designed for maximum customer convenience, reflecting the standard offerings of a major national chain adapted for the busy New York environment. These services cater to various ways customers choose to interact with the brand, whether it's a quick stop or a planned mobile order.

  • Coffee and Espresso: Featuring the signature Original Blend, Cold Brew, Hot and Iced Lattes, Macchiatos, Cappuccinos, and Americanos. The menu includes espresso-based beverages that can be customized with a variety of flavors and milk options.
  • Specialty Beverages: A diverse selection of non-coffee drinks, including Dunkin' Refreshers (made with B vitamins and green tea energy), Iced Teas, Hot Tea, Hot Chocolate, and specialty lattes like the Matcha Latte and Chai Latte.
  • Donuts and Bakery Items: A full line of classic donuts, including Glazed, Chocolate Frosted, Boston Kreme, and more, available by the single donut, half dozen, or dozen. Other bakery items include Muffins, Bagels (with various spreads like cream cheese and avocado spread), Butter Croissants, and English Muffins.
  • All-Day Breakfast: Serving an array of breakfast sandwiches and wraps, such as the Bacon, Egg, and Cheese; Turkey Sausage, Egg, and Cheese; and the quick Wake-Up Wrap® varieties. Sides like Hash Browns are also available.
  • Frozen Drinks: The menu typically includes options like frozen coffee and frozen chocolate drinks.
  • Baskin-Robbins Co-Location: This site is noted as a dual-branded location, meaning it offers Baskin-Robbins ice cream products in addition to the standard Dunkin' menu, expanding dessert and snack options.
  • On-the-Go Mobile Ordering: Customers can use the Dunkin' app to order and pay ahead, which is a crucial service for minimizing wait times in a city like New York.
  • Delivery Services: Through third-party apps, delivery is available for customers in the surrounding Brooklyn area, providing ultimate convenience for home or office delivery.
  • In-Store Purchase: Traditional in-person ordering at the counter.

Features / Highlights

While the overall brand is well-known, this specific Brooklyn location has several distinguishing features and operational characteristics. These points highlight what a New York customer can expect when visiting the 9243 4th Ave store.

  • Dual-Branded Location: The store features Baskin-Robbins offerings alongside the Dunkin' menu, providing a one-stop-shop for both coffee/breakfast and ice cream/dessert needs.
  • Consistent Operating Hours: The store is open daily from 5:00 AM to 9:00 PM, providing reliable access throughout the morning, afternoon, and early evening.
  • Mobile Ordering Availability: The convenience of On-the-Go Mobile Ordering is a supported feature, allowing patrons to save time by placing and paying for their orders through the Dunkin' mobile app.
  • Dunkin' Rewards Program: As a Dunkin' location, customers can participate in the loyalty program to earn points toward free food and beverages and access exclusive offers.

Contact Information

For local customers in Brooklyn, here is the essential contact and location information for the 4th Avenue store:

Address: 9243 4th Ave, Brooklyn, NY 11209, USA

Phone: (718) 745-4060

What is worth choosing

Choosing a quick-service coffee spot in New York often comes down to balancing convenience, speed, and the specific item a customer is craving. For Bay Ridge residents and commuters, the Dunkin' at 9243 4th Ave is worth considering primarily for its brand familiarity, broad menu, and accessibility. The key selling points revolve around its all-day convenience.

The menu is arguably the most significant draw. If you are looking for the classic taste of Dunkin' Original Blend, a quick Bacon Egg and Cheese sandwich, or a box of classic donuts, this location carries the full range of baked goods, espresso, and breakfast items that the chain is known for. Furthermore, the inclusion of Baskin-Robbins means this location offers a unique dual menu—perfect for families or anyone wanting an ice cream treat alongside their coffee, a feature not present at all Dunkin' shops.

The availability of On-the-Go Mobile Ordering is a critical advantage in a city where time is precious. Utilizing the Dunkin' app to place an order ahead of time allows New Yorkers to bypass potential lines, a non-negotiable for many during the morning rush. The store's hours, opening at 5:00 AM, also cater perfectly to the early risers and essential workers of the borough.

However, based on public feedback, potential patrons should set realistic expectations regarding in-store experience. Customer comments have highlighted significant and repeated concerns about cleanliness, product quality (stale donuts, for example), customer service, and the availability of facilities like restrooms. While the broad services and convenience of the Dunkin' brand are present, the execution at this particular franchise location appears to have fallen short of customer expectations in these areas. Therefore, this location is perhaps best suited for mobile orders and quick pickups, leveraging the efficiency of the chain’s core products, while being mindful of the reported inconsistencies in in-store quality and service.

Dunkin' Photos

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Dunkin' Location

Dunkin'

9243 4th Ave, Brooklyn, NY 11209, USA

Dunkin' Reviews

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