Carvel Introduce
## Introduction / Overview: A Sweet Staple on the Upper West Side
For New Yorkers, the name Carvel evokes a sense of sweet nostalgia, often tied to childhood birthday parties and summer treats. The Carvel location at 2568 Broadway brings this classic American **Ice cream shop** experience to the heart of the Upper West Side (UWS). Operating as a dedicated **Dessert shop**, this establishment is the local source for the iconic **The Original Soft Serve™**, creamy sundaes, hand-spun shakes, and, perhaps most famously, the brand’s celebrated ice cream cakes.
The shop is positioned as a **Casual** and accessible destination, ideal for a **Quick visit** to satisfy a sudden sweet craving. It offers a diverse menu that goes beyond simple cones, featuring layered delights like the **Sundae Dasher®** and blended treats such as the **Carvelanche®**. Catering heavily to families, the shop is proudly designated as **Good for kids**, ensuring that a classic Carvel experience is readily available to the next generation of New York dessert lovers. While the reviews indicate some challenges with service and product availability (such as the highly-coveted hot fudge), the sheer variety of signature, high-demand Carvel products remains the core appeal.
## Location and Accessibility
This Carvel location is strategically situated at 2568 Broadway, New York, NY 10025. Its placement on Broadway in a high-traffic section of the UWS ensures excellent visibility and easy access for the neighborhood's residents, students, and commuters. This address makes it a convenient stop after school, during an evening stroll, or as a quick pick-up location for an ice cream cake celebration.
Accessibility is a priority for the establishment. It features a **Wheelchair accessible entrance**, ensuring that all members of the community can easily access the shop to place or pick up their orders. For payments, the shop caters to modern convenience by accepting **Credit cards**, **Debit cards**, and **NFC mobile payments**, which is essential for a fast-paced Manhattan **Quick visit**. Public transportation is the primary means of access, with the shop situated close to major subway and bus routes serving the Upper West Side.
## Comprehensive Services Offered
The Carvel on Broadway provides several key services designed to meet the varying needs of a bustling New York community, focusing on convenience for dessert consumption:
- **Flexible Ordering Options:** Offers **Takeout**, **In-store pickup**, and **Delivery** through various platforms, ensuring customers can enjoy their treats at home or on the go.
- **Ice Cream Cake Customization:** Provides classic **Carvel Cakes**, including the famous **Sheet Cake** and **Pumpkin Cake**, ideal for birthdays, holidays, and spontaneous celebrations.
- **Classic Soft Serve and Treats:** Serves a full range of Carvel staples, including **The Original Soft Serve™** cones, **Sundae** creations, and thick, hand-spun **Shakes**.
- **Layered Dessert Specialties:** Creates complex, multi-layered desserts like the **Sundae Dasher®** and the blended **Carvelanche®**, offering a sophisticated soft serve experience.
- **Limited-Time Offerings:** Frequently features seasonal or promotional items like the **Toasted Marshmallow Soft Serve** and various S’mores treats (e.g., **S'mores Scooped** and **Reese’s Toasted Marshmallow Sundae Dasher®**), keeping the menu fresh and exciting for repeat visitors.
## Key Features and Highlights
The UWS Carvel stands out by combining brand familiarity with dessert versatility, making it a reliable destination for any sweet tooth:
- **Iconic Ice Cream Cakes:** The store's ability to provide traditional Carvel cakes, including themed seasonal cakes like the **Pumpkin Cake** and the universally loved Fudgie the Whale (a Carvel staple), is a major draw for local parties and celebrations.
- **Superior Soft Serve:** Known for **The Original Soft Serve™**, Carvel provides a light, creamy, and distinct alternative to hard-scooped ice cream.
- **Innovative Layered Treats:** The **Sundae Dasher®** and **Carvelanche®** represent a modern take on the classic sundae, layering soft serve with various mix-ins, candies, and sauces for a customizable and indulgent dessert experience.
- **Seasonal Menu Variety:** The commitment to **Limited Time** flavors, such as the Toasted Marshmallow and S’mores lines, ensures there's always something new for local customers to look forward to, maximizing repeat visits.
- **Community Focus:** As a **Dessert shop** that is **Good for kids**, it’s a natural gathering point for neighborhood families looking for a simple, fun outing.
- **Convenient Fulfillment:** The range of service options—Delivery, Takeout, and In-store Pickup—ensures that customers can easily obtain their favorite frozen treats without hassle, which is critical in a busy metropolitan area.
## Contact and Location Information
For New Yorkers planning their next sweet visit or needing to place a cake order, here is the essential contact information for the UWS Carvel:
Address: 2568 Broadway, New York, NY 10025
Phone: (718) 866-0362
The location on Broadway makes it an easily identifiable and reachable dessert stop in the Upper West Side.
## What is Worth Choosing at Carvel (2568 Broadway)
The most compelling reason to choose this Carvel is for the guaranteed excellence of its core products and the convenience of its location. While customer feedback points to ongoing issues with consistency in service and the availability of certain ingredients (namely, hot fudge), the enduring appeal of the Carvel brand is based on its classics.
What is absolutely worth choosing is anything featuring the iconic **Carvel Crunchies**—the crispy, chocolate-flavored cookie pieces that are a signature of the brand. This means ordering an **Ice Cream Cake**, particularly the large **Sheet Cake** or a festive seasonal option like the **Pumpkin Cake**, is a must for any local celebration. For an individual treat, the **Sundae Dasher®** layered with toppings, or simply a classic cone of **The Original Soft Serve™**, provides the most reliable and satisfying Carvel experience.
New Yorkers should view this Carvel as the definitive local source for celebratory ice cream cakes and a fast, nostalgic treat that is perfect for a **Quick visit**. The accessibility and sheer variety of core Carvel treats make it a valued **Ice cream shop** on the Upper West Side.
Carvel Services
Limited Time
- Toasted Marshmallow Soft Serve
Dive into the sweetness of caramelized toasted marshmallow with our original soft serve.
- S'mores Scooped
Toasted marshmallow ice cream brings the campfire flavor with graham cracker and ribbons of fudge in every creamy bite —your favorite s’mores combo, scooped to perfection.?
- S'mores Sundae Dasher®
Creamy toasted marshmallow soft serve layered with crunchy graham cracker crumbles and rich ribbons of fudge. Finished with whipped cream and a fudge drizzled – need we say s’more??
- Reese’s Toasted Marshmallow Sundae Dasher®
Layers of creamy toasted marshmallow soft serve swirled with REESE’S® peanut butter sauce and chunks of peanut butter cups. Topped with fluffy whipped cream and a final drizzle of rich, peanut buttery goodness. It’s the ultimate campfire treat in a cup ?
- Toasted Marshmallow Flying Saucer
Creamy toasted marshmallow soft serve tucked between two rich chocolatey wafers for a twist on your favorite campfire treat. ?
- Toasted Marshmallow Pop
This pop’s got it all—creamy toasted marshmallow ice cream with a snap of our iconic Brown bonnet hard shell. It’s a crackly, melty, toasty treat on a stick.?
- S’mores Shake
ONLINE ONLY! Toasted marshmallow ice cream, hand-spun with rich fudge and graham cracker topping.
- S’mores Sundae
ONLINE ONLY! Enjoy the sweetness of caramelized toasted marshmallow ice cream topped with graham cracker and rich fudge. ?
Celebration Cakes
- Pumpkin Cake $39.99
Layers of freshly made, premium vanilla and chocolate soft serve ice cream, separated by a layer of our famously delicious chocolate crunchies. Variety of sizes that serve 8-10 people. No substitutions, alterations, or additions. For a more customized cake, please call or visit this location
- 3PD Fall Seasonal Round Cake $17.99
Carvel Ice Cream & Treats
- The Original Soft Serve™
The Original Soft Serve that started it all. Available in a variety of classic and seasonal flavors.
- Sundae
Your choice of soft serve ice cream, one topping, whipped cream and a cherry.
- Shakes
Hand-spun shakes made with our signature soft serve ice cream.
- Sundae Dasher®
Made with soft serve ice cream and layers of sweet sauces and toppings.
- Carvelanche®
Our signature vanilla soft serve ice cream with your choice of mix ins, best enjoyed with a spoon.
Carvel Cakes
- Sheet Cake $0.00
Made of layers of freshly made premium vanilla and chocolate ice cream, separated by a layer of our famous chocolate crunchies and decorate with frosting. No substitutions, alterations, or additions. For a more customized cake, please call or visit this location.
Carvel Details
Service options
- Delivery
- In-store pickup
- Takeout
Accessibility
- Wheelchair accessible entrance
Dining options
- Table service
Atmosphere
- Casual
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Carvel Photos







Carvel Location
Carvel Reviews
sundaehot fudgechocolate saucephone
★ 5★ 4★ 3★ 2★ 1UPDATE: Very disappointed in the service at this location. The employees are very unknowledgeable and they struggle to take people’s orders. I’ve never had a problem ordering ice cream at an ice cream shop before but somehow the 2 times I’ve been here the employees have difficulty taking my order as well as the orders of other customers. The other day a customer picked up an ice cream cake and the Happy Birthday written on it was completely illegible! The employees seemed to not understand what the issue was and just stared as this customer was telling them the issue. They didn’t offer any kind of compensation. And if you’re looking for the Wed BOGO Sundae special, don’t bother because they still don’t have hot fudge and they don’t know when they’re going to get it (the sauce in my picture is Hershey’s chocolate sauce, not hot fudge). I was so excited for this Carvel to open but I won’t be coming back until they get it together.So excited that this Carvel has finally opened!! A great and welcome addition to the neighborhood! Can’t wait to come back on a Wednesday for the sundae bogo special🍦🍦
September 27 · Alana RogersTHIS PLACE SUCKS. We called in advanced to see if they actually had hot fudge and NOT Hershey syrups. They confirmed they did have it. I asked again that it was NOT Hershey syrup and they said yes. We drove there and walked in. My mom asked for a hot fudge sundae and they said “we don’t have it. “ my mom explained that we called in advanced and asked, despite my sister going three times and them not having it. Then The employee said “my boss doesn’t know we don’t have hot fudge” they said the same thing to my mom as they did to my sister which was “we’re getting the hot fudge in the next shipment”. My mom got me a soft serve with pb sauce and it SUCKED. It didn’t taste like fresh soft serve. I took two bites then threw it out because it tasted so fake. DO NOT COME HERE.
January 10 · Emma RogersThis is the worst carvel ever. It was Wednesday and they didn’t have the buy 1 get 1 free sundaes. When asked for an extra topping the guys said I only get one free. I said I know I would like 2 toppings because they didn’t have brownies.This is by far my worst carvel visit ever. I will never return to this carvel.
July 31 · Prince GomesCalled and they answered the phone like we are homies. Didn’t acknowledge that they are even a business. I called they just said “hello”. So I thought I had the wrong number. I called back and they said “yo”. I said hello?? And they said “yes, tell me” I said is this carvel??? And they said “yes”. I wouldn’t even ask them to make a cake for me after that. Do better!!
April 02 · Melanie PerezDO NOT USE THIS PLACE. CALLED AHEAD OF TIME ASKING FOR A REGULAR SHEET CAKE, TOLD ME THEY HAD ONE..DROVE FROM THE BRONX TO UPPER MANHATTAN TO FIND NOTHING CLOSE TO WHAT I WANTED. MANAGER ANSWER PHONE AND NOT ON SITE. 2 THUMBS DOWN!!!
February 02 · Optimus Prime
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