Shake Shack Empire Outlets: NYC's Favorite Burgers Steps from the Staten Island Ferry

Shake Shack Empire Outlets - Staten Island Ferry Introduce

For New Yorkers and visitors traveling to or from Staten Island, the arrival of a high-quality, fast-casual dining experience is always welcome. Shake Shack Empire Outlets - Staten Island Ferry has quickly established itself as a must-visit destination, located conveniently within the Empire Outlets complex. Known across the city for its commitment to high-quality ingredients, this location brings the brand's signature menu—featuring custom-blend, 100% Angus beef burgers that are never frozen, along with premium chicken sandwiches, hot dogs, and its famous frozen custard—right to the waterfront.

This restaurant is more than just a typical hamburger joint; it’s an American restaurant, a lively fast-food spot, and a full-service lunch and dinner venue, all rolled into one. Whether you're a commuter, a local shopper, or a tourist enjoying the free ferry ride and panoramic views of the Manhattan skyline, Shake Shack offers a friendly, quick, and satisfying meal experience. The welcoming atmosphere, coupled with a focus on fresh, simple, and high-quality food, makes it a reliable spot for anyone seeking comfort food classics with an elevated touch in the New York metropolitan area.

Location and Accessibility

Finding the Shake Shack at Empire Outlets is incredibly easy, particularly for those utilizing one of New York City’s most iconic and accessible transportation methods. Situated at 35 Richmond Ter Space 323, Staten Island, NY 10301, the location is a short, five-minute walk from the St. George Ferry Terminal, where the Staten Island Ferry docks. This seamless connection makes it an ideal stop-off point.

As part of a major retail complex, the restaurant is designed for maximum accessibility, serving the diverse New York crowd. Visitors will appreciate the following accessibility features:

Wheelchair accessible entrance
Wheelchair accessible parking lot (paid parking lot and free street parking are also available nearby)
Wheelchair accessible restroom
Wheelchair accessible seating

The area is a bustling hub, attracting college students, families, groups, and tourists alike. Furthermore, the establishment fosters an inclusive environment, known to be LGBTQ+ friendly and a transgender safe space, reflecting the welcoming spirit of New York City. The casual, yet trendy atmosphere is enhanced by outdoor seating, perfect for enjoying a meal while taking a break from shopping or waiting for the next ferry departure.

Services Offered

To accommodate the fast pace and diverse needs of New Yorkers, Shake Shack Empire Outlets offers a variety of service options designed for convenience and flexibility. Whether you prefer a quick bite, a leisurely sit-down meal, or a large order for a group event, this location has you covered.

Dine-in: Enjoy the casual, friendly atmosphere with plenty of comfortable seating options.
Takeout: Perfect for those on the move, with fast service for a quick pickup.
Delivery: Offering no-contact delivery and standard delivery options for local residents and workers.
Catering: Specializing as a Catering food and drink supplier, large format catering options are available for parties and events. Large orders include boxes like the ShackBurger Box (12 servings), Chicken Shack Box (12 servings), and Crinkle Cut Box (12 Servings).
Onsite services: Full counter service for ordering and quick turnaround times.
Online Ordering: Customers are encouraged to use the Shack App for potentially better pricing and exclusive deals, allowing you to order ahead and skip the wait.

Features and Highlights

The menu at this Staten Island location is packed with favorites that have earned the brand its reputation for standing for something good—especially when it comes to quality and taste. The commitment to fresh, simple ingredients without hormones or antibiotics is a major draw for health-conscious diners.

Premium Beef: All Burgers, like the famous ShackBurger®, Avocado Bacon Burger, and SmokeShack®, feature a custom 100% Angus beef blend that is never frozen and humanely raised and grazed in the USA.
High-Quality Chicken: The Chicken Shack™ and Avocado Bacon Chicken sandwiches use whole white meat, never frozen, and are hand-breaded and crisp-fried to order in cholesterol-free soy oil.
Signature Sides: Crispy Crinkle Cut Fries, including the popular Cheese Fries and the Spicy Korean BBQ Fries, are cut from golden potatoes.
Diverse Offerings: The menu includes Comfort food, Quick bites, and Small plates, alongside dedicated Vegetarian options like the 'Shroom Burger (a crisp-fried portobello mushroom filled with melted cheeses) and the Veggie Shack™ (a veggie burger packed with mushrooms, sweet potatoes, carrots, farro, and quinoa).
Award-Winning Desserts: Known for great dessert, they serve soft, premium frozen custard made in-house daily with real cane sugar and cage-free eggs, hand-spun into Classic Shakes (Vanilla, Chocolate, Strawberry) and seasonal specialties like the Strawberry Frosted Donut Shake. Non-dairy options, including a Non-Dairy Chocolate Shake and Frozen Custard, are also available.
Beverages and Adult Options: Offering house-made Lemonades, iced teas, coffee, and a selection of Alcohol, including draft Beer (like Brooklyn Shackmeister® Ale) and canned Wine (Shack Red®, Shack White®, Shack Rosé®).
Dog-Friendly Treats: Even four-legged friends aren't forgotten, with treats like the Pooch-ini ® and Bag O' Bones available on the menu.

Contact Information

For directions, placing a phone order, or general inquiries, you can reach the Shake Shack Empire Outlets - Staten Island Ferry using the following information:

Address: 35 Richmond Ter Space 323, Staten Island, NY 10301

Phone: (929) 473-9131 or +1 929-473-9131

What is Worth Choosing

Choosing this particular hamburger restaurant means choosing convenience, quality, and a truly authentic New York experience. Its strategic location at the Empire Outlets—the city's only outlet shopping destination—makes it an essential refueling stop. You can easily hop off the 24/7 Staten Island Ferry, grab a delicious meal, and enjoy the waterfront views before heading back to Manhattan or exploring Staten Island.

The food itself stands out because of the elevated quality—fresh, never-frozen ingredients and ethical sourcing. The ShackBurger, with its perfect balance of meat, cheese, and ShackSauce, is a reliable classic. However, for a unique twist, the Korean BBQ Burger or the popular SmokeShack® with applewood-smoked bacon and chopped cherry peppers are worth exploring. Don't leave without trying a rich, hand-spun Shake or their signature Frozen Custard; their commitment to these desserts is noted by customers and is a highlight of the dining experience.

Customer feedback often highlights the fast service, which is crucial for a New York lunch or dinner rush, and the generally welcoming vibe created by the staff. Even amidst the hustle and bustle of a popular location, the team strives to provide a positive and efficient experience, as noted by recent customers who praised the friendly and kind staff and the exceptional quality of their orders. For New Yorkers seeking a reliable, high-quality, and enjoyable fast-casual meal with great accessibility, Shake Shack Empire Outlets is a top contender.

Shake Shack Empire Outlets - Staten Island Ferry Menu

Burgers
Our custom 100% Angus beef blend, never frozen, no hormones or antibiotics ever, humanely raised and grazed in the USA
Korean BBQ Burger
100% Angus beef cheeseburger topped with crispy sweet onions, fresh scallions and a savory Korean BBQ sauce on a toasted potato bun.
ShackBurger®
Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
Avocado Bacon Burger
Angus beef cheeseburger topped with freshly sliced avocado, applewood-smoked bacon, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
SmokeShack®
Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Veggie Shack™
Our veggie burger packed with mushrooms, sweet potatoes, carrots, farro, and quinoa, and topped with American cheese, crispy onions, pickles and ShackSauce (contains sesame, eggs, milk, soy, wheat, and gluten)
'Shroom Burger $9.29
*Vegetarian* Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Shack Stack® $12.29
Angus beef cheeseburger topped with a 'Shroom Burger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Hamburger
Angus beef patty and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, and gluten)
Cheeseburger
Angus beef patty with cheese and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, soy, and gluten)
Bacon Cheeseburger
Angus beef cheeseburger topped with applewood-smoked bacon on a toasted potato bun (contains sesame, milk, soy, wheat, and gluten)
BLT $6.49
All-natural Applewood Smoked bacon, lettuce, tomato, ShackSauce
Grilled Cheese $5.29
American cheese melted in a grilled potato bun (contains sesame, milk, wheat, soy, and gluten)

Chicken
Whole white meat, never frozen, no antibiotics, hand breaded and crisp-fried to order in cholesterol-free soy oil
Korean Style Fried Chicken Sandwich $9.79
Crispy, white-meat chicken breast coated in a spicy and sweet Gochujang glaze, sprinkled with sesame seeds and topped with white kimchi slaw, featuring Choi’s Kimchi, on a toasted potato bun.
Avocado Bacon Chicken $10.99
Crispy chicken breast with freshly sliced avocado, applewood-smoked bacon, lettuce, pickles, buttermilk herb mayo (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Shack™ $8.79
Crispy, white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Bites™
Crispy, whole white-meat bites served with ranch, honey mustard or BBQ (contains milk, wheat, soy, and gluten)

Crinkle Cut Fries
Crispy and cut from golden potatoes, prepared in cholesterol-free soy oil
Spicy Korean BBQ Fries $4.99
Crispy crinkle cuts spiced with kimchi seasoning and served with a side of Korean BBQ sauce.
Spicy Korean BBQ Cheese Fries $5.99
Crispy crinkle cuts topped with our cheese sauce spiced with kimchi seasoning and served with a side of Korean BBQ sauce.
Fries $4.49
Crispy crinkle cut fries (contains soy)
Cheese Fries $5.49
Crispy crinkle cuts topped with our cheese sauce (contains soy and milk)
Bacon Cheese Fries $6.79
Crispy crinkle cuts topped with our cheese sauce and applewood-smoked bacon (contains soy and milk)

Shakes & Frozen Custard
Soft, premium ice cream, made in house daily only with the good stuff: real cane sugar and cage-free eggs
Strawberry Frosted Donut Shake
Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles.
Chocolate Salted Caramel Shake
Chocolate frozen custard hand-spun with salted caramel and chocolate brownie batter topped with whipped cream and salted caramel sauce.
Peaches and Cream Shake
Vanilla frozen custard hand-spun with real peach, topped with whipped cream.
Mini Seasonal Shakes
Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles. Chocolate frozen custard hand-spun with salted caramel and chocolate brownie batter topped with whipped...
Mini Classic Shakes
Our house-made frozen custard hand-spun, and half the size of our regular shakes.
Vanilla Shake
House-made vanilla frozen custard with real vanilla (contains milk and egg)
Chocolate Shake
House-made chocolate frozen custard (contains milk and egg)
Cookies and Cream Shake
Chocolate cookie crumbles hand spun with our house-made vanilla frozen custard
Strawberry Shake
Real strawberry hand spun with our house-made vanilla frozen custard (contains milk and egg)
Black & White Shake
Chocolate fudge sauce hand spun with our house-made vanilla frozen custard (contains milk and egg)
Vanilla & Chocolate Shake
Our house-made vanilla and chocolate frozen custards (contains milk and egg)
Floats
Root beer or Creamsicle® (contains milk and egg)
Frozen Custard
Vanilla or Chocolate frozen custard made in house every day (contains milk and egg)
Non-Dairy Chocolate Shake
Hand-spun chocolatey, creamy, plant-based, non-dairy frozen custard made with NotMilk™.
Non-Dairy Chocolate Frozen Custard
Chocolatey, creamy scoops of plant-based, non-dairy frozen custard made with NotMilk™.

Drinks
Lemonades and iced teas made in house with real cane sugar
Sunset Lemonade
Real strawberry and Meyer lemon juice mixed with orange zest and our house-made lemonade
Yuzu Honey Lemonade
Yuzu and sudachi citrus juices mixed in house with real lemonade and honey
Dragonfruit Pomegranate
Real dragonfruit and pomegranate mixed with house-made lemonade
Shack-made Lemonade
Made in house with real juice and real cane sugar
Fifty/Fifty™ Lemonades
Half lemonade of your choice, half Organic iced tea
Organic Iced Tea
Organic Harney & Sons iced tea brewed fresh daily
Fountain Soda
Coke, Diet Coke, Dr Pepper, Fanta Orange, Sprite, Ginger Ale, Coca-Cola Zero Sugar
Draft Root Beer
Made with real Louisiana cane sugar
Organic Apple Juice Drink $3.49
Honest Kids®
Shack2O Water $3.29
Bottled still water
Sparkling Shack2O Water $3.29
Bottled sparkling water
Milk
16 oz cup of milk

Flat-Top Dogs
No hormones or antibiotics ever, split and griddled crisp
Hot Dog $4.49
100% beef from the pros at Vienna® Beef in Chicago (contains wheat, milk, sesame, and gluten)

Beer & Wine
Cheers!
Brooklyn Shackmeister® Ale Draft
Brooklyn, NY - 4.8% ABV - American Pale Ale with a light, sweet caramel malt base & bright burst of hops.
Sixpoint The Crisp Draft
Brooklyn, NY - 5.4% ABV - Pilsner Malt hopped with Tettnang and Hallertau for a snappy, clean finish.
Bud Light $6.99
St. Louis, MO - 4.2% ABV - Refreshing light lager brewed to highlight a clean, crisp finish.
Brooklyn Stonewall Inn IPA $6.99
Brooklyn, NY - 4.6% ABV - Session IPA, Lively citra hop notes of lemon peel & fresh grapefruit zest.
Shack Red® Can $9.99
Cabernet Sauvignon & Syrah, Washington. Ripe, rich, spice
Shack White® Can $9.99
Sauvignon Blanc, California. Bright, crisp, refreshing
Shack Rosé® Can $9.99
Syrah & Cabernet Sauvignon, Washington. Dry, fruity, lively

Retail
Bag O' Bones $8.49
A doggie bag of 5 ShackBurger dog biscuits made just for us by NYC’s Bocce’s Bakery
Pooch-ini ® $4.49
ShackBurger dog biscuits and vanilla custard

Large Orders
Get the party started with large boxes of your Shack favorites
ShackBurger Box - 12 servings $85.79
The burger that started it all. Made with 100% Angus beef and topped with cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. No modifications available. (serves 12) An order this large deserves a ‘lil extra love. Please allow for ...
Crinkle Cut Box - 12 Servings $50.99
Crispy, crinkled goodness. Served with containers and ketchup on the side. (serves 12) An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Chicken Shack Box - 12 servings $102.29
A fan fave for a reason. Crispy, white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun. No modifications available. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Veggie Shack™ Box - 12 servings $103.49
Nothing lab-grown here. Our Veggie Shack™ is packed with real veggies including mushrooms, sweet potatoes, carrots + farro and quinoa, and is topped with American cheese, crispy onions, pickles and ShackSauce on a toasted potato bun. An order this...
'Shroom Burger Box - 12 servings $110.79
A veggie lover’s best friend. Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun. No modifications available. An order this large deserves a ‘lil ext...
Cheeseburger Box - 12 servings $82.79
Can’t beat a classic. 100% Angus beef topped with melted cheese on a toasted potato bun. Customize with your choice of topping(s) below. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Hamburger Box - 12 servings $79.49
Better than basic. 100% Angus beef on a toasted potato bun. Customize with your choice of topping(s) below. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.

Utensils
Utensils Opt-In
Utensils Opt-Out

Shake Shack Empire Outlets - Staten Island Ferry Details

Service options
Outdoor seating
No-contact delivery
Delivery
Onsite services
Takeout
Dine-in

Highlights
Fast service
Great dessert

Popular for
Lunch
Dinner
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assistive hearing loop

Offerings
Alcohol
Beer
Coffee
Comfort food
Quick bite
Small plates
Vegetarian options

Dining options
Lunch
Dinner
Catering
Dessert
Seating

Amenities
Gender-neutral restroom
Restroom

Atmosphere
Casual
Trendy

Crowd
College students
Family-friendly
Groups
LGBTQ+ friendly
Tourists
Transgender safespace

Planning
Accepts reservations

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids
High chairs
Kids' menu

Parking
Free street parking
Paid parking lot
Parking

Pets
Dogs allowed outside

Shake Shack Empire Outlets - Staten Island Ferry Photos

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Shake Shack Empire Outlets - Staten Island Ferry Location

Shake Shack Empire Outlets - Staten Island Ferry

New York Richmond County Mid Island Richmond Terrace

35 Richmond Ter Space 323, Staten Island, NY 10301, USA

Shake Shack Empire Outlets - Staten Island Ferry Reviews

An average rating of ★4.3 from 2027 user reviews.

shakesfast foodcheese friescleanmalllemonadelady libertykiosktouristsnoise

★ 5★ 4★ 3★ 2★ 1

Ordered via app and when we got there (10mins), our order was ready. A very friendly and kind staff, Jon, greeted us and happily handed us our order. We went for the double shack BOGO and the $1 large fountain drink. The quality of the burger is always exceptional, even better with the BOGO promotion. The vibe and atmosphere provided by the staff made us feel welcomed. Much better experience this time compared to out orevious visits at this location!
June 15 · Ling Y Liu
The food was delicious but the staff were so rude and unprofessional, the place was not clean at all. I noticed They guy that should be cleaning is just watching the sodas fountain he was super rude when he saw a kid filling a cup of soda from the fountain he just dipped his finger in it and spilled it to the drain and cursing, he could've just warned him and let him go it's just a cup of soda cost maybe a dollar or less PLUS if they don't want anyone to refill or sneak drink, they should keep the fountain behind the register! Very unprofessional and unhygienic. I will Never visit this location again.
September 18 · Eman Sayaghi
Great quick meal after walking to Snug Harbour and back from the ferry, and really friendly service and table service :)If this is the standard on every day would strongly recommend as whilst fast food is ok getting with a smile, well prepared and tasty is spot onWas a smidge loud but as sometimes happens it turns out one or two particular parties were driving the overall noise levels up, testament to which was it dropping a few decibels when they left
June 30 · Tim P
The food was great, nice fries. The service was not good, the guy that delivered our food to the table had a bad attitude, didn’t even look into our eyes. When I asked for straws (because they didn’t put on my tray) he rolled his eyes and gave me one.
March 03 · Joao Victor Costa
Had to wait 10 minutes by the terminal to order burger and beer. Nobody wanted to help me verify age. When lady came she just closed my order so I had to start over. Than the brought order with beer a no cup. I came over to get cup by myself. Surprisingly whole kitchen found time to yell at me I have to pay for the cup. Lady took all cups and run away. Now I’m sitting at the sticky swinging table drinking beer from can and regret I came here.
July 21 · Alexander Plotnikov
I’m going to be very frank. I waited about 10 minutes in the pickup line for my order. I was the only person standing there, yet the man calling out orders (who was white) didn’t even acknowledge my presence. I stood there quietly, assuming he was busy helping others, but even after finishing, he just walked right past me without saying a word.A Black woman who worked there came from the back right before he walked away. She looked at him, then at me, clearly confused, and asked if I was there for a pickup. When I said yes, she helped me right away. Her reaction said everything — even she seemed disturbed by how he ignored me.This is exactly why people talk about subtle forms of racism. It’s not always what’s said — it’s how you treat people. Saying “I have Black friends” doesn’t erase behavior like this. Actions matter.I didn’t want to make a scene, but I won’t be returning. I just want others to know that not everyone is made to feel welcome here. I wish I had gotten the name of the woman who helped me, because she deserves credit — she’s the reason I even gave this place 4 stars for service. The food was okay; my son enjoyed it, but my daughter didn’t. Unfortunately, the atmosphere just didn’t feel welcoming to me
October 08 · Elizabeth Santos