Shake Shack NYC - The Best Burgers & Shakes on the Upper West Side

Shake Shack Upper West Side Introduce

For New Yorkers in search of a classic, high-quality burger experience, Shake Shack on the Upper West Side is an essential stop. This isn't just another fast-food joint; it's a New York institution that started as a hot dog cart in Madison Square Park and has grown into a beloved destination for its commitment to fresh, simple, and high-quality food. The Shake Shack at 366 Columbus Ave continues this legacy, offering a menu that appeals to everyone from busy professionals on their lunch break to families enjoying a day out. The atmosphere is consistently casual and trendy, making it a perfect spot to gather with friends or simply enjoy a delicious meal on your own. We understand that in a city with endless dining options, a restaurant's reputation for consistency, quality, and great flavor is what truly stands out.

The core of the Shake Shack experience is its unwavering dedication to quality ingredients. Our custom 100% Angus beef blend is never frozen, has no added hormones or antibiotics, and is humanely raised in the USA. This focus on sourcing the best ingredients is what gives our burgers their signature, rich flavor. Beyond the burgers, the menu includes crispy, hand-breaded chicken, hand-spun frozen custards made with real cane sugar and cage-free eggs, and a variety of house-made beverages. This commitment to real food elevates the dining experience, proving that a fast and convenient meal can still be incredibly delicious and satisfying. Whether you’re grabbing a quick bite or indulging in a full meal with a shake, you can taste the difference that quality makes.

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The Shake Shack Upper West Side is ideally located at 366 Columbus Ave, New York, NY 10024, USA. This prime spot places it in a vibrant and bustling neighborhood, directly across from the American Museum of Natural History. Its central location makes it a convenient stop for locals and tourists alike who are exploring the area. For those with mobility needs, the restaurant is highly accessible, with a wheelchair-accessible entrance and seating. The area offers paid street parking, which can be a challenge but is an option for those driving. The restaurant is also easily reachable by public transportation, making it a hassle-free destination no matter how you're traveling. Its proximity to major landmarks and its easy accessibility solidify its position as a go-to spot on the Upper West Side.

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Shake Shack on the Upper West Side provides a variety of services to accommodate all diners, from a quick solo bite to a large group catering order. The focus is on providing a seamless and efficient experience, even during peak hours. Services include:

Dine-in: Enjoy your meal in the casual, comfortable seating area.
Takeout: Place your order to go and enjoy it wherever you like.
Delivery: Get your favorite burgers and fries delivered directly to your door through no-contact delivery options.
Catering: Large boxes of your Shake Shack favorites, including burgers, fries, and drinks, are available for parties and events.

The menu is extensive and features all the classic Shake Shack favorites and more. It is well-organized, with options for every craving. Some of the highlights from the menu include:

Burgers: The classic ShackBurger®, the rich SmokeShack®, and vegetarian options like the 'Shroom Burger and Veggie Shack™.
Chicken: Crispy and hand-breaded chicken sandwiches like the Chicken Shack™ and the new Korean Style Fried Chicken.
Fries: Famous crinkle-cut fries, available with cheese or bacon cheese, and new spicy versions.
Shakes & Frozen Custard: A wide selection of hand-spun shakes and premium frozen custards, including classic flavors like Vanilla and Chocolate, as well as seasonal specialties. Non-dairy options are also available.
Drinks: House-made lemonades, iced teas, and fountain sodas.
Flat-Top Dogs: All-beef hot dogs griddled to perfection.
Beer & Wine: A selection of local beers and house wines for a full dining experience.

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This Shake Shack location is celebrated for several key features and highlights that set it apart. The atmosphere is a blend of casual and trendy, making it a popular spot for a diverse crowd, including college students, families, groups, and tourists. It is also noted as a safe space and LGBTQ+ friendly, which adds to its welcoming environment. Other notable features and highlights include:

Fast service: Despite often having a wait, the service is known for being fast and efficient, which is a major plus in New York City.
Serves local specialty: As a New York original, it has a local feel and history that resonates with many New Yorkers.
Kid-friendly: The restaurant is noted as being good for kids, with high chairs available and a kids' menu.
Diverse offerings: From comfort food to healthy options and small plates, the menu has something for everyone. It also offers late-night food.
Amenities: The restaurant provides a restroom and a gender-neutral restroom, ensuring comfort for all guests.
Pet-friendly: Dogs are allowed in the outdoor seating area, making it a great spot for a walk with your furry friend.
Payments: The restaurant accepts credit cards, debit cards, and NFC mobile payments for a convenient checkout process.

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For more information or to place an order, you can contact the Shake Shack on the Upper West Side using the provided details. The address is 366 Columbus Ave, New York, NY 10024, USA. The phone number is (332) 222-3422, and the mobile number is +1 332-222-3422. These contact points are useful for checking hours, asking about specific menu items, or placing large orders for catering. The staff is always ready to assist and provide a great experience.

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What is truly worth choosing at Shake Shack on the Upper West Side is the perfect combination of a classic, high-quality burger and a lively, welcoming atmosphere. While the menu is simple, the quality of the ingredients and the flavorful execution set it apart from other burger joints. The **ShackBurger®** is a must-try for any first-time visitor, as it is the signature item that built the brand's reputation. Beyond the burgers, the **frozen custards and hand-spun shakes** are a highlight that cannot be missed, offering a rich and creamy indulgence. The "Shack Attack Sundae" is a particularly decadent choice. The commitment to providing options for various dietary needs, such as the vegetarian 'Shroom Burger and non-dairy shakes, ensures that everyone can find something to enjoy. Its convenience and location make it an ideal spot for a quick, satisfying meal that feels special and high-quality. For a consistent, delicious, and authentically New York burger experience, Shake Shack on the Upper West Side is a top-tier choice that never disappoints.

Shake Shack Upper West Side Menu

Burgers
Our custom 100% Angus beef blend, never frozen, no hormones or antibiotics ever, humanely raised and grazed in the USA
Korean BBQ Burger
100% Angus beef cheeseburger topped with crispy sweet onions, fresh scallions and a savory Korean BBQ sauce on a toasted potato bun.
ShackBurger®
Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
Avocado Bacon Burger
Angus beef cheeseburger topped with freshly sliced avocado, applewood-smoked bacon, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten)
SmokeShack®
Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Veggie Shack™
Our veggie burger packed with mushrooms, sweet potatoes, carrots, farro, and quinoa, and topped with American cheese, crispy onions, pickles and ShackSauce (contains sesame, eggs, milk, soy, wheat, and gluten)
'Shroom Burger $9.79
*Vegetarian* Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Shack Stack® $13.29
Angus beef cheeseburger topped with a 'Shroom Burger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Hamburger
Angus beef patty and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, and gluten)
Cheeseburger
Angus beef patty with cheese and your choice of toppings on a toasted potato bun (contains sesame, milk, wheat, soy, and gluten)
Bacon Cheeseburger
Angus beef cheeseburger topped with applewood-smoked bacon on a toasted potato bun (contains sesame, milk, soy, wheat, and gluten)
BLT $6.99
All-natural Applewood Smoked bacon, lettuce, tomato, ShackSauce
Grilled Cheese $5.79
American cheese melted in a grilled potato bun (contains sesame, milk, wheat, soy, and gluten)

Chicken
Whole white meat, never frozen, no antibiotics, hand breaded and crisp-fried to order in cholesterol-free soy oil
Korean Style Fried Chicken Sandwich $9.99
Crispy, white-meat chicken breast coated in a spicy and sweet Gochujang glaze, sprinkled with sesame seeds and topped with white kimchi slaw, featuring Choi’s Kimchi, on a toasted potato bun.
Avocado Bacon Chicken $11.49
Crispy chicken breast with freshly sliced avocado, applewood-smoked bacon, lettuce, pickles, buttermilk herb mayo (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Shack™ $9.29
Crispy, white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Chicken Bites™
Crispy, whole white-meat bites served with ranch, honey mustard or BBQ (contains milk, wheat, soy, and gluten)

Crinkle Cut Fries
Crispy and cut from golden potatoes, prepared in cholesterol-free soy oil
Spicy Korean BBQ Fries $4.99
Crispy crinkle cuts spiced with kimchi seasoning and served with a side of Korean BBQ sauce.
Spicy Korean BBQ Cheese Fries $5.99
Crispy crinkle cuts topped with our cheese sauce spiced with kimchi seasoning and served with a side of Korean BBQ sauce.
Fries $4.49
Crispy crinkle cut fries (contains soy)
Cheese Fries $5.49
Crispy crinkle cuts topped with our cheese sauce (contains soy and milk)
Bacon Cheese Fries $6.79
Crispy crinkle cuts topped with our cheese sauce and applewood-smoked bacon (contains soy and milk)

Shakes & Frozen Custard
Soft, premium ice cream, made in house daily only with the good stuff: real cane sugar and cage-free eggs
Strawberry Frosted Donut Shake
Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles.
Chocolate Salted Caramel Shake
Chocolate frozen custard hand-spun with salted caramel and chocolate brownie batter topped with whipped cream and salted caramel sauce.
Peaches and Cream Shake
Vanilla frozen custard hand-spun with real peach, topped with whipped cream.
Mini Seasonal Shakes
Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles. Chocolate frozen custard hand-spun with salted caramel and chocolate brownie batter topped with whipped...
Shack Attack Sundae $6.49
Chocolate cake topped with house-made chocolate frozen custard, fudge sauce, brownie chunks and chocolate Shack Attack crunch, whipped cream and a mini cone
Strawberry Shortcake Sundae $6.49
Vanilla cake topped with house-made vanilla frozen custard, real strawberry sauce, rainbow sprinkles, whipped cream, a cherry and mini cone
Build Your Own Sundae
Chocolate or Vanilla cake with house-made Vanilla or Chocolate frozen custard and your choice of toppings
Mini Classic Shakes
Our house-made frozen custard hand-spun, and half the size of our regular shakes.
Vanilla Shake
House-made vanilla frozen custard with real vanilla (contains milk and egg)
Chocolate Shake
House-made chocolate frozen custard (contains milk and egg)
Cookies and Cream Shake
Chocolate cookie crumbles hand spun with our house-made vanilla frozen custard
Strawberry Shake
Real strawberry hand spun with our house-made vanilla frozen custard (contains milk and egg)
Black & White Shake
Chocolate fudge sauce hand spun with our house-made vanilla frozen custard (contains milk and egg)
Vanilla & Chocolate Shake
Our house-made vanilla and chocolate frozen custards (contains milk and egg)
Floats
Root beer or Creamsicle® (contains milk and egg)
Frozen Custard
Vanilla or Chocolate frozen custard made in house every day (contains milk and egg)
Non-Dairy Chocolate Shake
Hand-spun chocolatey, creamy, plant-based, non-dairy frozen custard made with NotMilk™.
Non-Dairy Chocolate Frozen Custard
Chocolatey, creamy scoops of plant-based, non-dairy frozen custard made with NotMilk™.

Drinks
Lemonades and iced teas made in house with real cane sugar
Sunset Lemonade
Real strawberry and Meyer lemon juice mixed with orange zest and our house-made lemonade
Yuzu Honey Lemonade
Yuzu and sudachi citrus juices mixed in house with real lemonade and honey
Dragonfruit Pomegranate
Real dragonfruit and pomegranate mixed with house-made lemonade
Shack-made Lemonade
Made in house with real juice and real cane sugar
Fifty/Fifty™ Lemonades
Half lemonade of your choice, half Organic iced tea
Organic Iced Tea
Organic Harney & Sons iced tea brewed fresh daily
Fountain Soda
Coke, Diet Coke, Dr Pepper, Fanta Orange, Sprite, Ginger Ale, Coca-Cola Zero Sugar
Draft Root Beer
Made with real Louisiana cane sugar
Organic Apple Juice Drink $3.79
Honest Kids®
Shack2O Water $3.79
Bottled still water
Sparkling Shack2O Water $3.79
Bottled sparkling water
Milk
16 oz cup of milk

Flat-Top Dogs
No hormones or antibiotics ever, split and griddled crisp
Hot Dog $4.79
100% beef from the pros at Vienna® Beef in Chicago (contains wheat, milk, sesame, and gluten)

Beer & Wine
Cheers!
Brooklyn Shackmeister® Ale Draft
Brooklyn, NY - 4.8% ABV - American Pale Ale with a light, sweet caramel malt base & bright burst of hops.
Sixpoint The Crisp Draft
Brooklyn, NY - 5.4% ABV - Pilsner Malt hopped with Tettnang and Hallertau for a snappy, clean finish.
Bud Light $7.69
St. Louis, MO - 4.2% ABV - Refreshing light lager brewed to highlight a clean, crisp finish.
Brooklyn Stonewall Inn IPA $7.69
Brooklyn, NY - 4.6% ABV - Session IPA, Lively citra hop notes of lemon peel & fresh grapefruit zest.
Shack Red® Can $10.49
Cabernet Sauvignon & Syrah, Washington. Ripe, rich, spice
Shack White® Can $10.49
Sauvignon Blanc, California. Bright, crisp, refreshing
Shack Rosé® Can $10.49
Syrah & Cabernet Sauvignon, Washington. Dry, fruity, lively

Retail
Bag O' Bones $8.49
A doggie bag of 5 ShackBurger dog biscuits made just for us by NYC’s Bocce’s Bakery
Pooch-ini ® $4.79
ShackBurger dog biscuits and vanilla custard

Large Orders
Get the party started with large boxes of your Shack favorites
ShackBurger Box - 12 servings $90.99
The burger that started it all. Made with 100% Angus beef and topped with cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. No modifications available. (serves 12) An order this large deserves a ‘lil extra love. Please allow for ...
Crinkle Cut Box - 12 Servings $51.29
Crispy, crinkled goodness. Served with containers and ketchup on the side. (serves 12) An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Chicken Shack Box - 12 servings $108.49
A fan fave for a reason. Crispy, white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun. No modifications available. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Veggie Shack™ Box - 12 servings $110.79
Nothing lab-grown here. Our Veggie Shack™ is packed with real veggies including mushrooms, sweet potatoes, carrots + farro and quinoa, and is topped with American cheese, crispy onions, pickles and ShackSauce on a toasted potato bun. An order this...
'Shroom Burger Box - 12 servings $114.79
A veggie lover’s best friend. Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, and ShackSauce on a toasted potato bun. No modifications available. An order this large deserves a ‘lil ext...
Cheeseburger Box - 12 servings $89.99
Can’t beat a classic. 100% Angus beef topped with melted cheese on a toasted potato bun. Customize with your choice of topping(s) below. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Hamburger Box - 12 servings $85.79
Better than basic. 100% Angus beef on a toasted potato bun. Customize with your choice of topping(s) below. An order this large deserves a ‘lil extra love. Please allow for more cook + prep time.
Gallon Shack-made Lemonade $16.99
The sweetest O.G. Made in-house with real lemon juice and cane sugar.
Gallon Organic Iced Tea $11.99
Real refreshing. Brewed fresh daily with organic Harney & Sons tea.
Gallon Sweet Tea $11.99
"Sip on some natural sweetness. Brewed fresh daily with organic Harney & Sons tea and real cane sugar. "

Utensils
Utensils Opt-In
Utensils Opt-Out

Shake Shack Upper West Side Details

Service options
Outdoor seating
No-contact delivery
Delivery
Onsite services
Takeout
Dine-in

Highlights
Fast service
Serves local specialty

Popular for
Lunch
Dinner
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible seating
Assistive hearing loop
Wheelchair accessible parking lot

Offerings
Alcohol
Beer
Coffee
Comfort food
Late-night food
Quick bite
Small plates

Dining options
Lunch
Dinner
Catering
Dessert
Seating
Table service

Amenities
Gender-neutral restroom
Restroom

Atmosphere
Casual
Trendy

Crowd
College students
Family-friendly
Groups
LGBTQ+ friendly
Tourists
Transgender safespace

Planning
Usually a wait
Accepts reservations

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids
High chairs
Kids' menu

Parking
Paid street parking
Parking

Pets
Dogs allowed outside

Shake Shack Upper West Side Photos

Shake Shack Upper West Side Location

Shake Shack Upper West Side

New York New York County New York Columbus Avenue

366 Columbus Ave, New York, NY 10024, USA

Shake Shack Upper West Side Reviews

An average rating of ★4.2 from 8271 user reviews.

museum of natural historybenchesmushroom burgertouristkioskbasementcrinkle cutmadison square parkcounterstrawberry shake

★ 5★ 4★ 3★ 2★ 1

Good spot for a quick bite. The burgers are tasty and consistent with other Shake Shack locations, and the shakes never disappoint. Service can be a bit slow during peak hours, and seating inside is limited. Staff are generally friendly, however when I asked for a drink without ice, the woman at the counter reacted rudely, which made the service feel less friendly.
September 16 · Maximilian S
I ordered a brownie batter hot cocoa shake and French fries today.The shake was decent. I did get a few small pieces of broken down brownie crumbs. The fries were pretty nice actually. It was crispy even when it’s cold. Delicious!The staff were nice and friendly. The layout of the restaurant was kind of strange. Takeout was tucked in all the way to the back that I had to walk past all the people who were dining there. I just think I would like people constantly walking passing by when I’m enjoying my food.This Shake Shack has wine. Maybe I’ll come back and try it next time.
April 24 · Bradley C
It’d been a while since I’d last had Shake Shack, but I had a craving and ordered a Shack Burger and Fries for pick-up.With its proximity to the American Museum of Natural History and Central Park, this location can get quite busy, but I went for a very late lunch or very early dinner, so the lines weren’t too long.My pick-up experience was very positive, thanks to the friendly, helpful staff.When I arrived, I couldn’t locate the pick-up counter, so I asked one of the staff. They told me and very kindly guided me to where it was, at the back of the restaurant.The staff with the pick-up orders was also very friendly.Although it was a very short time, by the time I got home, the food wasn’t hot. I’d arrived before my pick-up time, but my order was already there, so maybe it’d been sitting there for a bit.Both my Shack Burger and Fries were still good, though. Their burgers aren’t as greasy as some other places and the fries are crinkle cut fries.I love ketchup and realized after I got home that I should’ve gotten extra, because I use it for both my burger and fries, and it only came with 2 packets. Note for next time.It was a good experience overall, though. Great service really makes all the difference.
September 06 · Sawako Y
The food taste really good!I asked for my burguer with no bun and it came amazing prepared! Totally recommend! At the end the lady that works at the store (Madina) told me that my drink was refillable, what was a very good plus!!!
June 17 · Inês Moreira
Thank you for being kid, friendly, and offering coloring pages and pencils for kids to draw and we’re having baby seats in the basement area room. Very nice to see family, friendly places, especially next to a museum and park.
August 25 · Olga Kovalenko