New China Wok

- 1873 Black Rock Tpke, Fairfield, CT 06825

For Connecticut residents searching for traditional Chinese takeout, **New China Wok** is a well-known establishment operating at 1873 Black Rock Turnpike in Fairfield, CT. This Chinese restaurant focuses on providing a wide array of classic Cantonese, Hunan, and Szechuan-style dishes, offering the staple menu items many local families rely on for quick and convenient meals. The restaurant aims to serve the Fairfield community with a comprehensive selection ranging from appetizers and soups to extensive main courses featuring beef, chicken, pork, and seafood.

The core business model centers on offering accessible, comfort food dining options for both lunch and dinner. Their menu is structured to cater to various meal times and group sizes, featuring value-driven **Lunch Specials** and more substantial **All Day** menu items. The atmosphere is characterized as casual, and the establishment typically appeals to a family-friendly crowd looking for familiar flavors and quick service options.

However, it is crucial for prospective customers to be aware of the business’s public profile regarding customer satisfaction. Recent customer reviews from real local users highlight severe, and potentially dangerous, issues concerning food safety and quality, including claims of food being spoiled, dry, old, and "unsafe to serve." Additionally, multiple accounts cite poor customer service regarding refusal to issue refunds for unacceptable food. As a factual overview for local Connecticut users, these highly critical reports are an essential part of the restaurant's available public data and must be seriously considered by anyone planning to order.

New China Wok is located at **1873 Black Rock Tpke, Fairfield, CT 06825**. Its position on the Black Rock Turnpike places it conveniently for residents across Fairfield and the surrounding communities, offering easy access for quick pickups and efficient delivery routes. The business is primarily focused on serving local needs, ensuring that residents have a nearby option for Chinese cuisine.

In terms of physical access, the location is generally accommodating for patrons utilizing private transportation. The business provides a dedicated **free parking lot**, offering hassle-free parking right on site, which is a significant convenience for takeout orders. To ensure accessibility for all members of the community, the establishment also offers a **wheelchair accessible entrance** and **wheelchair accessible parking lot**, allowing for easier access for those with mobility concerns.

New China Wok offers several key services focused on maximizing convenience and speed for the local Fairfield customer base:

• Delivery Service: Offers delivery to the local area, allowing customers to receive their orders without leaving home, a primary service for many Chinese restaurants.
• Takeout Service: Known for its quick-bite model, takeout is a core service, supported by the convenient parking options.
• Dine-in Option: The location technically offers dine-in service, although the focus remains strongly on takeout and delivery, characteristic of a casual, neighborhood spot.
• Catering Services: The menu includes specific, bulk Entrée and Catering options, such as large trays of General Tso's Chicken ($70.00), Beef & Broccoli ($70.00), and assorted appetizers (e.g., Crab Rangoon 30 pcs for $55.00), suitable for parties, business meetings, or large family gatherings.
• Dining Flexibility: Menu offerings are categorized as Comfort food, Quick bite items, and Small plates, suitable for a variety of appetites and dining occasions, alongside a range of Vegetarian options.
• Payment Methods: Accepts modern electronic payments, including Credit cards, Debit cards, and NFC mobile payments for fast and secure transactions.

The key features of New China Wok are rooted in the breadth of its menu and the variety of its offerings, designed to appeal to nearly every traditional Chinese food preference:

• Extensive Menu Variety: The menu is exceptionally comprehensive, featuring over 120 numbered items across all categories. This includes six types of Fried Rice, seven types of Lo Mein, and seven types of Mei Fun (rice noodles), ensuring numerous choices for staples.
• Value-Focused Specials: The restaurant offers deeply itemized **Lunch Special** (e.g., L1-L26, most at $11.95) and **Dinner Special** (e.g., C1-C25, most at $16.95) menus. These are popular for customers seeking full meals at set prices.
• Classic Chef’s Specialties: Features the popular American-Chinese favorites, including **General Tso's Chicken** ($16.95), **Sesame Chicken** ($16.95), **Orange Flavor Chicken** ($17.95), and large combination dishes like the **Happy Family** ($20.95) and **Seafood Combination** ($21.95).
• Dedicated Healthy Specials: A separate menu section is devoted to healthier options, emphasizing steamed dishes with no oil, sauces, or sugar added, such as Mixed Vegetable With Chicken ($14.95) and Tofu With Mixed Vegetable ($13.95).
• Critical Public Safety Concerns: **A significant factual highlight from public customer data is the severe negative feedback regarding food quality and safety.** Multiple reviewers explicitly state that food received (including boneless spare ribs, pork fried rice, and chicken wings) was old, spoiled, dry, inedible, and unsafe to serve. One customer expressed an intent to report the establishment to the Town of Fairfield Department of Health due to these health and safety concerns. This critical information must be considered a non-negotiable feature of the business’s current profile.
• Customer Service Issues: Public records also highlight unsatisfactory customer service responses to valid complaints, specifically citing difficulties in obtaining refunds for reportedly spoiled food, which is a major operational feature users should be aware of.

Contact Information:

Address: 1873 Black Rock Tpke, Fairfield, CT 06825

Phone: (203) 275-8688

Mobile Phone: +1 203-275-8688

For Fairfield and greater Connecticut residents, the decision of what is worth choosing must be made with full knowledge of the factual public data. What is worth choosing at New China Wok is its **broad and highly traditional menu of Chinese comfort food**, offering nearly every classic dish one could want, often at a set special price point for both lunch and dinner. The availability of diverse noodles (Lo Mein, Mei Fun), appetizers (Steamed/Fried Dumplings, Crab Rangoons, Pu Pu Platter), and various proteins (chicken, beef, pork, shrimp) provides comprehensive variety.

However, what is also worth noting—and critically important—are the **serious, verifiable complaints about food quality and safety** noted in public customer reviews. These accounts detail experiences of receiving spoiled or old food and difficulties in obtaining refunds, leading to statements about health concerns and reporting to the Department of Health. When choosing New China Wok, a local user is choosing a restaurant with a very broad menu and convenient service options, but they must also choose to accept the documented, significant risk of poor food quality and potential health-related issues, as reported by other local users. Consumers are strongly advised to exercise caution, inspect all food upon receipt, and consider these highly negative, factual public reports before placing an order. The business's operational commitment to delivering fresh, safe food is a major public concern that prospective customers should not overlook.