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COCOpastel Bakery ico

COCOpastel Bakery
- 440 E 138th St, Bronx, NY 10454

Bakery ★3.0

440 E 138th St, Bronx, NY 10454, USA

3.0
Molded Cheesecake PurchaseDate of Incident: March 28–30, 2025On March 28, 2025, I purchased a cheesecake from this bakery. Upon arriving home, I immediately placed the cheesecake in the refrigerator to maintain its freshness.On March 29, 2025, I removed the cheesecake from the refrigerator to serve at a birthday gathering. As I began cutting the cake, I noticed blue discoloration inside. Concerned, I flipped the cheesecake over and discovered more blue spots. Upon further inspection, I found that the bottom portion of the cheesecake was fully covered in mold, rendering it inedible.I immediately attempted to contact the bakery to report the issue, but my calls were not answered. The following day, on March 30, 2025, I was able to reach the bakery and explained the situation. I was informed that refunds were not issued to cards and that I could only receive store credit to make another purchase.I declined this offer, as I had become aware of similar complaints through the reviews regarding the bakery’s products. Given this ongoing issue, I no longer wish to purchase from this establishment. I requested a different resolution, but I was informed that there was nothing else they could do and that the person responsible for making the cheesecake was unavailable - María Estefanía Espinal Morel
COCOpastel Bakery Overview Intro Detail Photos Location Reviews

COCOpastel Bakery Introduce

New York City's boroughs are home to a vibrant tapestry of local businesses, and in the Bronx, bakeries hold a special place in the hearts of residents. COCOpastel Bakery, located at 440 E 138th St, is one such establishment that serves the community with a variety of baked goods and other offerings. This bakery presents a classic New York story of a local spot that provides convenient services and a range of products to its neighborhood, operating as a destination for everything from a quick morning coffee to a special-occasion cake. As with any local business that has been a part of the community, COCOpastel Bakery has a public record of both its practical offerings and the experiences of its customers. This article aims to provide a clear and factual overview of the bakery, based on the information and public feedback available, to help users in the New York region make their own informed decision about visiting this Bronx establishment.

For many New Yorkers, a local bakery is a cornerstone of daily life, a place to grab breakfast on the go, a slice of a familiar cake, or a cup of coffee to start the day. COCOpastel Bakery fits this mold, offering convenient services that cater to a fast-paced urban lifestyle. Its menu includes a variety of pastries, breads, cakes, and breakfast items, providing a range of choices for different cravings and needs. The availability of multiple service options, from delivery to in-store shopping, reflects a business model designed to accommodate the varied routines of its clientele. It is this practicality and focus on convenience that often makes a local bakery a cherished part of the neighborhood.

In the digital age, customer feedback, both positive and negative, forms an essential part of a business’s public identity. In the case of COCOpastel Bakery, public reviews provide a look into the experiences of its patrons. While some may appreciate the range of products and services, others have shared detailed accounts of significant issues. This duality is an important aspect of any business’s story and serves as a reminder for customers to consider all available information. The goal of this overview is not to form a definitive judgment, but to present the facts as they are known, allowing the reader to weigh the various aspects of the business, from its offerings to its customer service record.

The fact that COCOpastel Bakery is a local fixture in the Port Morris neighborhood of the Bronx makes it an integral part of the local food scene. Its presence contributes to the variety of options available to residents, from specialized baked goods to everyday comfort food. The bakery is a physical manifestation of local commerce, and its operations have a direct impact on the community it serves. Understanding the business requires looking at it through a local lens, appreciating its role within the neighborhood and its attempts to cater to the needs of its immediate surroundings.

Ultimately, COCOpastel Bakery is a business defined by its offerings, its location, and its relationship with its customers. Its story is one of a local establishment striving to meet the demands of its patrons in a competitive and demanding market. By examining the available data, including its services, payment options, and customer feedback, we can gain a comprehensive understanding of what this bakery is all about. This comprehensive look is intended to be a helpful resource for anyone in New York looking for a new bakery to try.

Location and Accessibility

COCOpastel Bakery is situated at 440 E 138th St, Bronx, NY 10454. The location places it within the Port Morris neighborhood of the Bronx, a vibrant area known for its industrial and residential mix. Its presence on a main street makes it a prominent and easily locatable spot for those in the immediate vicinity. Its physical location serves as the hub for all of its service options, from in-store shopping to dispatching deliveries. For customers seeking to visit the bakery in person, its location is a key point of reference, making it accessible to those living or working nearby.

Services Offered

  • Delivery: COCOpastel Bakery offers a delivery service, allowing customers to have their orders brought directly to their home or office. This is a convenient option for those who cannot visit the physical location.

  • In-store pickup: Customers have the option to place an order and pick it up at the bakery, which is ideal for those who prefer to save on delivery fees or who are already in the area.

  • In-store shopping: The bakery provides an in-store shopping experience, where customers can browse the available products and make a purchase on the spot.

  • Takeout: For a quick and efficient transaction, takeout is available for customers who want to grab their order and go.

Features / Highlights

  • Variety of Offerings: In addition to a wide range of baked goods, including various types of cakes and pastries, the bakery also offers coffee, making it a convenient stop for breakfast or a quick pick-me-up.

  • Versatile Payment Options: COCOpastel Bakery accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. The acceptance of SNAP/EBT payments is a notable highlight, as it makes the bakery accessible to a broader segment of the community.

  • Caters to a Quick Visit: The bakery is well-suited for a quick visit, making it a practical choice for those with a busy schedule who need a fast and easy meal or snack solution.

Contact Information

Address: 440 E 138th St, Bronx, NY 10454

Phone: (347) 862-3329

What is worth choosing

When considering COCOpastel Bakery, a potential customer in New York has several factors to weigh. On one hand, the bakery presents a practical and accessible option for baked goods in the Bronx. Its convenient location in the Port Morris neighborhood and its wide array of service options—including delivery and in-store shopping—make it a functional choice for everyday needs. The acceptance of SNAP/EBT payments is a significant feature that demonstrates a commitment to serving the entire community, a quality that is highly valued in New York City. The menu, which includes breakfast items and coffee, offers a range of choices for a quick and easy meal.

On the other hand, it is important for potential customers to be aware of the public feedback that has been shared. Detailed accounts from customers highlight serious concerns regarding product quality and customer service. One customer reported purchasing a cheesecake that was later discovered to be covered in mold, and was only offered store credit, not a full refund. Another account details a cake order that allegedly had a hair on it, along with poor decorations and a hostile interaction with staff who were reportedly unwilling to provide a full refund. These reviews, which raise issues of hygiene, product quality, and a challenging refund policy, are a critical part of the business's public record and should be considered by anyone looking to place an order, especially for a special occasion. While these are a few specific instances and do not necessarily represent every experience, they are a documented part of the bakery's history.

Ultimately, what is worth choosing is a personal decision based on a careful consideration of all available information. For those seeking a convenient location with multiple payment and service options, COCOpastel Bakery may present a viable choice. However, customers should be mindful of the public reports of quality control and customer service issues. It is a business that, according to the available data, has a strong foundation in convenience but has faced public criticism regarding the quality of its products and its handling of customer complaints.

COCOpastel Bakery Details

  • Service options

  • Delivery
  • In-store pickup
  • In-store shopping
  • Takeout
  • Offerings

  • Coffee
  • Dining options

  • Breakfast
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • SNAP/EBT

COCOpastel Bakery Photos

COCOpastel Bakery Picture 1COCOpastel Bakery Picture 2COCOpastel Bakery Picture 3COCOpastel Bakery Picture 4COCOpastel Bakery Picture 5COCOpastel Bakery Picture 6COCOpastel Bakery Picture 7COCOpastel Bakery Picture 8COCOpastel Bakery Picture 9COCOpastel Bakery Picture 10

COCOpastel Bakery Location

COCOpastel Bakery

440 E 138th St, Bronx, NY 10454, USA

COCOpastel Bakery Reviews

An average rating of ★3.5 from 137 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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