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Crumbl - Upper East Side
- 1195 3rd Ave, New York, NY 10021

Dessert shop, Bakery ★4.0·$$

1195 3rd Ave, New York, NY 10021, USA

4.0
Not what I was expecting. (In a bad way)First, the staff needs to get better at interacting with customers. I walk in and they said welcome to crumbl but I was having some difficulty seeing if they took cash. A nice lady said yes and to use the tablet at the front but I couldn’t figure out how to checkout. I realized they didn’t take the denomination I had so I left and went to get change. When I came back I figured out how thecheckout worked but then they wouldn’t even talk to me. I asked the young lady which cookie is her favorite and she totally didn’t respond. Maybe she didn’t hear me which was fine since it was busy. When I was getting my change back I asked again but this time saying which cookie she would choose and just flipped the tablet and handed my change. After that I waited a few minutes (it was pretty fast and I will give the staff their cred for that) they called my name and just said here are your cookies and a bag is over there. They just put the box down and walked away quickly. I know the place is busy but they could at least haven given me a simple answer or just bagged my order. I’ve never stepped into the business before so I would have liked some input before I chose. I would give 1 out of 5 starts mainly for that cashier.Next ratings on the cookies themselves:Fudge cookie: Very decadent and rich. If you a fan of super chocolate flavors you’ll like it but it’s a very strong taste. Center is nice and soft but the edges are very hard. 2 out of 5Reeces cookie: The chocolate flavor is way too strong and you can really only taste the peanut butter if you taste the filling alone. Not a good balance and not what I was expecting. 1 out of 5Oreo cookie: This one actually tasted nice, but it’s not a cookie. This is just straight up cake. I would get it again but it’s not what I was expecting in texture when I think of cookies. Super soft and I would really want to eat this with a fork and knife.4 out of 5Chocolate chip: I believe the best way to find out how a cookie shop does their job is to leave ol’ reliable chocolate chip as the be all, end all and this definitely left me with how I felt about these cookies. The taste was there but the implementation was not. It had the same problem as the fudge, soft in the center and the edges overcooked. I dont know what’s going on with how they are preparing their cookies but I think they need to rethink their process.Overall I give this place a 2 out of 5. It wasn’t a complete disaster but they really need some better people skills. I understand they have a small area for customers and the place gets overcrowded fast but I know customer service is always important. I shouldn’t have felt like I was doing something wrong just by asking what flavors are good. It’s not like it was cheap. For the 4 cookies I basically spent 21 bucks after taxes so I was hopeful for better service and better flavors. I think the hype for this place is overblown. - John
Crumbl - Upper East Side Overview Intro Detail Photos Location Reviews

Crumbl - Upper East Side Introduce

Welcome to the bustling heart of New York City's dessert scene! If you find yourself in the Upper East Side with a craving for something sweet, Crumbl is a name that has likely crossed your path. As a dessert shop, bakery, and cookie shop all in one, Crumbl offers a unique and ever-changing experience for anyone with a sweet tooth. Located at 1195 3rd Ave, this spot has quickly become a go-to destination for locals and visitors alike, known for its distinct approach to the classic cookie. The brand's presence in the city brings a fun and innovative twist to the traditional bakery, focusing on a weekly menu of rotating gourmet cookies that keeps customers coming back for new flavors.

Unlike a traditional bakery that might have a fixed menu, Crumbl's model is built on variety and surprise. Every week, the menu shifts, offering a new lineup of cookies to try alongside their staple flavors. This dynamic approach makes each visit a discovery, whether you're a first-timer or a regular. While the Upper East Side location has received mixed feedback on service and consistency, the concept itself is a major draw. Customers are often intrigued by the promise of fresh, warm cookies and the excitement of seeing what new concoctions are on the menu. The vibrant pink packaging and the modern, minimalist interior create an appealing atmosphere that sets the stage for a delightful dessert experience.

The brand's identity is centered around these innovative weekly offerings, which range from classic flavors like chocolate chip to more adventurous and decadent creations. This focus on novelty and high-quality ingredients is a key part of the brand's appeal, positioning it as a place for a quick, exciting dessert fix. While some customers have pointed out inconsistencies in taste and texture, particularly with cookies being too soft in the center or too hard on the edges, the overall concept remains a strong pull for dessert enthusiasts. The sheer variety of flavors available over time means there's always something new to look forward to.

For many New Yorkers, the search for the perfect dessert is a journey, and places like Crumbl offer a new stop on that map. It’s not just about a simple cookie; it's about the experience of trying something new, perhaps even something unexpected. The Upper East Side location serves as a convenient point for residents and shoppers to grab a quick treat. Whether you're planning a visit or just walking by, the distinct aroma of freshly baked cookies is hard to ignore, making it a tempting stop for an impromptu indulgence.

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### Location and Accessibility

Crumbl - Upper East Side is strategically located at 1195 3rd Ave, New York, NY 10021, placing it in a prime spot within one of Manhattan's most desirable neighborhoods. This location makes it easily accessible for residents and those working or shopping in the area. The neighborhood is well-served by public transportation, including several subway lines and bus routes, making it convenient for people to visit from various parts of the city. For those arriving by car, it's important to note that the area primarily offers paid street parking. As with any highly populated urban area, finding a spot can be challenging, so it's wise to plan ahead or consider alternative transportation.

One of the key accessibility features of this location is its **wheelchair accessible entrance**. This is a significant benefit, ensuring that all customers, including those with mobility challenges, can easily enter and enjoy the shop's offerings. The store is designed for a quick visit, which is ideal for a city where people are often on the go. The layout is intended for a fast and efficient process, from ordering on the in-store tablets to picking up your cookies, though some customers have noted that the small space can feel crowded, especially during peak hours.

The Upper East Side locale is part of what makes this Crumbl unique. It's nestled among high-end boutiques, residential buildings, and other eateries, adding to the vibrant atmosphere. The convenience of its location means you can easily stop by for a post-dinner treat, a midday snack, or to pick up an order on your way home. Despite some feedback on the customer service, the location's ease of access and quick service model are designed to cater to the fast-paced New York lifestyle.

The surrounding area's energy complements Crumbl's quick-service model. The concept of a "quick visit" is perfectly suited for a city where time is often a luxury. Customers can come in, order from the digital kiosks, and have their cookies ready in a short amount of time, allowing them to get back to their day without a long wait.

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### Services Offered

Crumbl - Upper East Side provides a range of services designed for customer convenience. These services are a key part of the brand's appeal, especially in a city where delivery and takeout are essential.

  • Curbside Pickup: This service allows customers to place an order online or through the app and have it brought directly to their car, offering a quick and contactless way to get your cookies.

  • Delivery: For those who prefer the comfort of their home, Crumbl partners with delivery services to bring fresh cookies right to your doorstep. This is an ideal option for satisfying a late-night craving or for group orders.

  • In-Store Pickup: Place your order ahead of time and pick it up inside the store. This helps to minimize wait times, especially during busy periods. The in-store process is typically quick, though some customers have experienced issues with orders not being ready.

  • Onsite Services: Customers can also visit the store and place their order directly. The shop's digital ordering system is designed to make this process fast and efficient.

  • Takeout: All cookies are prepared for takeout, packaged in their signature pink boxes, making them easy to transport and share.

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### Features / Highlights

Crumbl - Upper East Side stands out from other dessert shops due to several key features that define the customer experience.

  • Weekly Rotating Menu: The most significant highlight is the constantly changing menu. This provides a sense of novelty and excitement, ensuring there's always a reason to come back and see what's new. It turns the simple act of buying a cookie into a fun, discovery-filled event.

  • Gourmet Cookies: Crumbl focuses on large, gourmet-style cookies with rich flavors and often decadent toppings. These are not your average cookies; they are designed to be a substantial, satisfying treat.

  • Efficiency: The store is set up for a quick visit, which is perfect for a fast-paced urban environment. The use of digital ordering kiosks and a streamlined process helps to move customers through efficiently, even when the space is crowded.

  • Payment Flexibility: The shop accepts a variety of payment methods, including **credit cards, debit cards, and NFC mobile payments**, making transactions quick and easy. They do not accept cash payments in all denominations, which is something to be aware of before you visit.

  • Distinct Packaging: The iconic pink box is a highlight in itself. It’s immediately recognizable and makes for a great visual when you’re taking your cookies home or sharing them with friends. The unique box design prevents the cookies from getting damaged during transport.

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### Contact Information

For all inquiries, you can reach Crumbl - Upper East Side at their official phone number.

Address: 1195 3rd Ave, New York, NY 10021

Phone: (332) 282-5959

Mobile Phone: +1 332-282-5959

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### What is worth choosing

Crumbl - Upper East Side is a place for a specific kind of dessert experience. It's a great choice for those who love novelty and are excited by the idea of trying new flavors every week. If you're looking for a quick, unique treat that's more substantial than a standard cookie, this is the place to go. The appeal lies in the brand's commitment to high-quality, gourmet cookies and the element of surprise with their rotating menu.

While some customer reviews have mentioned issues with service and consistency, the overall concept is a significant draw. It’s a destination for a fun, spontaneous dessert run rather than a traditional, sit-down bakery experience. The convenience of services like curbside pickup and delivery makes it a practical option for busy New Yorkers.

If you decide to visit, it's worth keeping in mind that the focus is on a quick, efficient transaction. While the staff might not always have time for a lengthy conversation, the process of ordering and receiving your cookies is designed to be fast. If you’re a fan of rich, decadent desserts, you’ll likely find a flavor you love among the weekly offerings. The Oreo cookie, described by one customer as more of a "cake" texture, is a good example of the unique and often surprising nature of their products. It’s this departure from the traditional cookie that makes Crumbl a different kind of sweet shop and a worthwhile stop on your New York dessert tour.

Crumbl - Upper East Side Details

  • Service options

  • Curbside pickup
  • Delivery
  • In-store pickup
  • Onsite services
  • Takeout
  • Dine-in
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Amenities

  • Restroom
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Parking

  • Paid street parking

Crumbl - Upper East Side Photos

Crumbl - Upper East Side Picture 1Crumbl - Upper East Side Picture 2Crumbl - Upper East Side Picture 3Crumbl - Upper East Side Picture 4Crumbl - Upper East Side Picture 5Crumbl - Upper East Side Picture 6Crumbl - Upper East Side Picture 7Crumbl - Upper East Side Picture 8Crumbl - Upper East Side Picture 9Crumbl - Upper East Side Picture 10

Crumbl - Upper East Side Location

Crumbl - Upper East Side

1195 3rd Ave, New York, NY 10021, USA

Crumbl - Upper East Side Reviews

An average rating of ★4.7 from 4031 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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