Dine Droop
Dine DroopDining Insightsrestaurants near me
New York

Dine Drooprestaurants near meNew YorkBronx CountyLaconiarestaurants in Allerton AvenueSal & Dom's Pastry Shop
Sal & Dom's Pastry Shop ico

Sal & Dom's Pastry Shop
- 1108 Allerton Ave, Bronx, NY 10469

Bakery ★4.0·$$

1108 Allerton Ave, Bronx, NY 10469, USA

4.0
INCOMPETENT, UNPROFESSIONAL, HOSTILE!The cake collapsed and so did the professionalism. What followed was the most condescending and defensive interaction I’ve ever had with a business and that includes the the baker, Carlo writing me scathing emails accusing me of being “prejudicial and dishonest” for sharing my own experience! I had to block him because it was basically harassment and deflecting with performative victimhood!I ordered a birthday cake that collapsed before it was even cut, had the wrong filling, and was slathered with an overwhelming amount of whipped cream. It was inedible. I politely emailed with photos, explained the issues, and brought the cake back in person. While I was given a refund, the owner Carlo chose to hide in the back instead of apologizing face-to-face. Initially, he told me on the phone that my initial 5 minute review “kept him up all night,” but showed zero concern for how he ruined our celebration.Rather than apologizing outright, he lectured me on “cake physics,” talked over me about how long his bakery has existed, and blamed the issue on the cake not being “cooled in time”, a problem he knew about but still sent out. He even claimed maybe my family just doesn’t like sweets, completely ignoring the fact that the cake didn’t meet the order specifications and fell apart.What pushed this over the edge was his unhinged follow-up emails, where he doubled down instead of showing an ounce of accountability. He falsely claimed I lied, completely misrepresented the facts, and painted himself as the victim, all because I dared to post review with photos after receiving the refund. The refund was never contingent on me removing the review. To be clear, I decided to post this review because of his aggressive disrespectful behavior afterwards. His version of professionalism seems to be rage emailing a customer for telling the truth.The elitism is also hard to ignore. When I first came to place the order, the woman at the counter acted like she was doing me a favor just by taking it. Her tone only changed when she realized I knew the Westchester nail salon she snobbishly name dropped. The way this bakery treats people varies depending on your name, your background, and whether they think you belong. Just check how they respond to reviews, polite and courteous to some, defensive and rude to others.A refund doesn’t excuse poor service, condescension, and public gaslighting. I’ve been a customer here for decades and expected more. If Carlo had simply apologized sincerely and handled the situation professionally, this review wouldn’t exist. But his arrogance and lack of accountability speak louder than any cake ever could.My advice? Spend your money somewhere that respects both the occasion and the customer. This place doesn’t. - K K
Sal & Dom's Pastry Shop Overview Intro Food & drink Detail Photos Location Reviews

Sal & Dom's Pastry Shop Introduce

For decades,

Sal & Dom's Pastry Shop

has been a fixture on Allerton Avenue in the Bronx, serving as a go-to destination for those in search of authentic Italian pastries and baked goods. This family-owned bakery has long held a special place in the hearts of locals, who rely on it for everything from everyday treats to custom cakes for life’s most significant moments. Its presence in the community is a testament to its tradition and commitment to classic recipes that have stood the test of time.

Sal & Dom's is a traditional bakery that focuses on the quality of its products, creating a wide range of sweet delights for any occasion. The menu features a variety of Italian Ices in flavors like Lemon, Chocolate, and Strawberry, perfect for a refreshing treat. The core of their business, however, is their reputation for crafting beautiful and delicious cakes for celebrations. The shop provides a classic bakery experience, where customers can come in, browse the selection, and place custom orders for their special events.

The atmosphere is that of a bustling neighborhood spot, where a quick visit can satisfy a sweet tooth or start the process of creating a custom dessert. With options for in-store shopping and pickup, the focus is on a direct and personal experience. Sal & Dom’s also offers coffee to pair with their pastries, making it a convenient stop for a morning treat or an afternoon pick-me-up.


Location and Accessibility

Sal & Dom's Pastry Shop is located at 1108 Allerton Ave, Bronx, NY 10469, USA. Situated in a well-established neighborhood, the bakery is a familiar spot for local residents and those in the surrounding areas. Its location on Allerton Avenue makes it easily accessible, serving as a convenient destination for a quick trip.

The shop has made a point to be accessible to all members of the community by providing a wheelchair-accessible entrance. This feature ensures that everyone can come in and enjoy the selection of pastries and treats. For those arriving by car, the area offers free street parking, which adds a layer of convenience and makes it easy for customers to stop by, even for a brief visit.

The accessibility of the location, combined with the convenience of free street parking, contributes to a seamless and stress-free experience for customers. It’s the kind of local business that understands the needs of its patrons, from a quick pop-in to placing a large order, and makes the process as smooth as possible.


Services Offered

Sal & Dom's Pastry Shop offers a straightforward and traditional set of services focused on providing a personal and efficient experience.

  • In-store shopping:

    Customers can come into the shop to browse the selection of pastries, cakes, and Italian Ices. This is the best way to see the variety of treats available.

  • In-store pickup:

    For custom orders or items placed ahead of time, in-store pickup is a primary service, ensuring a quick and easy transaction.

  • Takeout:

    All items are available for takeout, allowing customers to enjoy their purchases at home or on the go.

  • Onsite services:

    The shop provides the basic services of a traditional bakery, including the preparation of custom orders and the sale of coffee to complement their pastries.


Features and Highlights

Sal & Dom's Pastry Shop has several key features that contribute to its standing as a well-known neighborhood bakery.

  • Authentic Italian Pastries:

    The bakery is known for its traditional Italian-style baked goods, including a variety of Italian Ices and other classic treats.

  • Specialty Cakes:

    A major highlight is their ability to create custom, special occasion cakes. The shop has a reputation for turning customer visions into stunning and delicious realities for events like bridal showers.

  • Coffee:

    The availability of coffee makes it a convenient spot for a quick visit, whether you're starting your day or need an afternoon treat.

  • Quick Visit Planning:

    The business is designed for efficiency, making it easy for customers to stop in for a quick purchase without a long wait.


Contact Information

For inquiries about custom orders or general questions, you can contact Sal & Dom's Pastry Shop directly.

  • Address:

    1108 Allerton Ave, Bronx, NY 10469, USA

  • Phone:

    (718) 515-3344


What is Worth Choosing Sal & Dom's Pastry Shop

Choosing Sal & Dom's Pastry Shop is a decision that requires a look at both its celebrated strengths and the significant feedback from some customers. For decades, this bakery has been a cornerstone of the Bronx community, primarily known for its beautiful and delicious custom cakes. A key reason to choose this place is its ability to create stunning, high-quality confections for special occasions. A glowing review highlighted a bridal shower cake that was described as "a work of art," with intricate details, elegant accents, and a book-themed design. The cake was not only visually breathtaking but also described as "fresh, moist, and absolutely delicious," with every guest raving about it. This kind of success story shows the bakery's potential and ability to exceed expectations when it comes to artistry and taste, which is a major draw for anyone planning an important celebration. The fact that the shop has been a part of the community for a long time also suggests a deep history and a mastery of their craft.

However, it is crucial to consider the contrasting and serious negative feedback that has been shared by customers. One detailed review painted a picture of a very different experience, highlighting a collapsed, inedible cake with the wrong filling and an overwhelming amount of whipped cream. What followed was an even more troubling account of unprofessional and hostile interactions with the staff and the owner, Carlo. The review described a lack of accountability, condescending behavior, and even a form of "harassment" through scathing emails after a refund was issued. The customer felt that the bakery's response was defensive, blaming, and completely lacked sincerity. This kind of experience, if representative, is a major concern and speaks to potential issues with customer service and conflict resolution. The reviewer also noted a feeling of "elitism" and that the bakery's treatment of customers seemed to vary based on their background.

In conclusion, Sal & Dom's Pastry Shop is a place of duality. On one hand, it has the capacity to create magnificent, delicious cakes that can be the highlight of a special event. Its reputation for traditional Italian pastries and custom creations is well-earned, and its decades-long history is a testament to its skill. On the other hand, the negative feedback, particularly about customer service and accountability, is significant and should not be ignored. A potential customer should weigh these factors carefully. While you might get a breathtaking cake that everyone loves, there is a risk of a negative experience if things go wrong. It is advisable to go in with clear communication and a cautious mindset, and to consider whether the potential for a great cake is worth the risk of a poor customer service encounter.

Sal & Dom's Pastry Shop Food & drink

  • Italian Ias

  • Lemon Ias
  • Chocolate Ias
  • Vanilla Ias
  • Almonds Ias
  • Mango Ias
  • Strawberry Ias

Sal & Dom's Pastry Shop Details

  • Service options

  • In-store pickup
  • In-store shopping
  • Onsite services
  • Takeout
  • Delivery
  • Dine-in
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Offerings

  • Coffee
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • Free street parking

Sal & Dom's Pastry Shop Photos

Sal & Dom's Pastry Shop Picture 1Sal & Dom's Pastry Shop Picture 2Sal & Dom's Pastry Shop Picture 3Sal & Dom's Pastry Shop Picture 4Sal & Dom's Pastry Shop Picture 5Sal & Dom's Pastry Shop Picture 6Sal & Dom's Pastry Shop Picture 7Sal & Dom's Pastry Shop Picture 8Sal & Dom's Pastry Shop Picture 9Sal & Dom's Pastry Shop Picture 10

Sal & Dom's Pastry Shop Location

Sal & Dom's Pastry Shop

1108 Allerton Ave, Bronx, NY 10469, USA

Sal & Dom's Pastry Shop Reviews

An average rating of ★4.6 from 756 user reviews.

birthdaycannoliwedding cakecheesecakeitaliancakes, cookiesholidaytiramisured velvet cakeflan

★ 5★ 4★ 3★ 2★ 1

More restaurants near me

  • Dunkin'Dunkin'3.0 (722 reviews)

    4115 Third Ave, Bronx, NY 10457, USA

  • Baskin-RobbinsBaskin-Robbins3.0 (60 reviews)

    4115 Third Ave, Bronx, NY 10457, USA

  • Los Munchies Tremont AveLos Munchies Tremont Ave3.0 (714 reviews)

    396 E Tremont Ave, Bronx, NY 10457, USA

  • El punto del Salmon Restaurant CorpEl punto del Salmon Restaurant Corp4.0 (16 reviews)

    1883 Webster Ave, Bronx, NY 10457, USA

  • Wendy'sWendy's4.0 (3816 reviews)

    4040 Third Ave, Bronx, NY 10457, USA

  • Carlito's Food Truck - WebsterCarlito's Food Truck - Webster3.0 (59 reviews)

    1836 Webster Ave, Bronx, NY 10457, USA

  • Outside Looking Restaurant & LoungeOutside Looking Restaurant & Lounge4.0 (9 reviews)

    Bronx, NY 10457, USA

  • Fulton Ave DeliFulton Ave Deli5.0 (3 reviews)

    1725 Fulton Ave, Bronx, NY 10457, USA

  • Grill Masters NYCGrill Masters NYC5.0 (3 reviews)

    414 E 175th St, Bronx, NY 10457, USA

  • White CastleWhite Castle4.0 (2310 reviews)

    1831 Webster Ave, Bronx, NY 10457, USA

  • Dunkin'Dunkin'4.0 (112 reviews)

    Gulf Gas Station, 1805 Webster Ave, Bronx, NY 10457, USA

  • Mela's CafeMela's Cafe4.0 (99 reviews)

    1735 Washington Ave, Bronx, NY 10457, USA

  • Categories

    Top Visited Sites

    Trending Dining Insights Posts