Dunkin' at JFK Pre-Baggage Kiosk: Your 24/7 Coffee and Donut Destination in Jamaica, NY

Dunkin' Introduce

Introduction / Overview

For anyone navigating the bustling environment of John F. Kennedy International Airport (JFK), Dunkin' offers a comforting taste of home and a reliable source of energy. This particular location, known as the Pre-Baggage Kiosk, is strategically placed to serve both arriving passengers and those preparing for departure. Operating as a comprehensive Coffee shop, Bagel shop, Bakery, and Fast food restaurant, it ensures that your craving for a perfectly crafted drink or a quick, savory bite is satisfied around the clock. The entire operation is geared toward speed and convenience, essential factors in a major New York transportation hub.

The brand maintains its reputation by offering what customers consistently cite as "Great coffee," which forms the backbone of its extensive menu. This is complemented by a huge variety of seasonal and limited-time offerings, such as the popular "Pumpkin's Back" collection, featuring the Pumpkin Spice Iced Signature Latte and Pumpkin Donut, and the "Latest Drops," which introduce inventive flavors like the Cereal N' Milk Iced Latte and Chipotle Loaded Hash Browns. Whether you need an early-morning breakfast sandwich before a flight, a late-night dessert after a long journey, or just a dependable, quick cup of coffee, this Dunkin' is a powerful resource for the New York traveler.

While the high-pressure environment of an international airport can sometimes lead to rushed or impersonal customer interactions, as noted in some user reviews, the fundamental service of providing a wide selection of food and beverages, available all day (and often 24/7 in this terminal's vicinity), is what makes this location essential for Solo dining, Tourists, and Family-friendly stops alike. The focus remains on a quick, efficient transaction, getting travelers the Coffee, Comfort food, and Quick bite they need, precisely when they need it.

Location and Accessibility

The Dunkin' Pre-Baggage Kiosk is prominently located within John F. Kennedy International Airport, a key gateway to and from New York City. The exact address is: Pre - Baggage Kiosk, John F. Kennedy International Airport, Jamaica, NY 11430, USA. This places the outlet in a high-visibility, "pre-security" area—specifically near the baggage claim or Arrivals Hall of Terminal 4, which is a significant operating area for multiple international and domestic carriers. Its pre-security position is ideal for those dropping off passengers, picking up family and friends, or for arriving travelers before they connect with ground transportation into Manhattan, Brooklyn, or other parts of the New York metro area.

Accessibility is paramount in this location, which is crucial for travelers. The facility features a Wheelchair accessible entrance, ensuring all patrons, regardless of mobility constraints, can easily access the kiosk and its services. The location's integration within the airport means it is directly served by the JFK AirTrain system, which provides seamless connection to the NYC Subway and Long Island Rail Road (LIRR). This high degree of connectivity ensures that New York locals and visitors have a straightforward path to and from this coffee spot. Furthermore, the nature of a "kiosk" near baggage claim is designed for maximum flow and ease of the grab-and-go experience.

Services Offered

Operating within a high-speed travel environment, this Dunkin' location prioritizes convenience and efficiency through a well-defined set of customer services:

Takeout is the primary service, catering to the rush of travelers who need a quick, ready-to-consume meal or beverage.
Curbside pickup is offered, a specialized service that further enhances convenience for drivers or those being picked up outside the terminal.
Delivery services are available through various platforms, providing an option for staff or others in the immediate airport area to receive their orders.
Dining options span the full day, including Breakfast, Brunch, Lunch, Dinner, and Dessert, ensuring comprehensive coverage for all mealtime needs.
Payment systems are highly flexible, accepting Credit cards, Debit cards, and NFC mobile payments, facilitating fast and secure transactions.

Features / Highlights

The features of this JFK Dunkin' are tailored to the unique demands of an international airport setting, providing value and variety to a diverse crowd:

A major highlight is the availability of Late-night food, ensuring travelers and airport staff have access to warm meals and fresh coffee during off-peak and overnight hours.
The menu is remarkably extensive, covering every category from hot and iced coffees, Cold Brew Creations, Frozen Drinks like the Coolatta®, to all-day food items like Sandwiches & Wraps and Savory Bites such toasting the Avocado Toast.
An entire seasonal menu is featured, with "Pumpkin's Back" and "Latest Drops" offering specialty items like the Pumpkin Cold Brew with Sweet Cold Foam and the Maple Sugar Bacon Breakfast Sandwich.
Dunkin' Refreshers and Sparkling Refreshers offer unique, non-coffee beverage alternatives, including the new Sabrina's Mix Berry Daydream Refresher.
The menu includes ample Vegetarian options, featuring items such as the Egg and Cheese sandwich, various bagels, and Avocado Toast.
Wi-Fi is available as an Amenity, providing essential connectivity for those waiting for flights or transportation.
The atmosphere is distinctly Casual, appealing to a wide range of customers, including Family-friendly groups and Tourists.

Contact Information (Address, Phone)

For up-to-date information regarding menu and services, here is the contact information for the Dunkin' Pre-Baggage Kiosk location at JFK Airport:

Address: Pre - Baggage Kiosk, John F. Kennedy International Airport, Jamaica, NY 11430, USA

Note: Public information indicates this location is typically found in the Arrivals Hall of Terminal 4, pre-security, and is a full-service outlet.

Phone: (347) 583-0891

Mobile Phone: +1 347-583-0891

The store's hours are a significant benefit; located in the high-traffic Terminal 4, the full-service Dunkin' in the Arrivals Hall is often known to be open 24 hours, or at least operating from 5:00 AM to 11:00 PM, catering to the needs of passengers and staff around the clock.

What is Worth Choosing

For anyone in the New York area passing through JFK, choosing the Dunkin' Pre-Baggage Kiosk is a practical decision driven by its unparalleled location and operational advantages. The single most compelling reason to choose this spot is its guaranteed availability: positioned pre-security in Terminal 4's Arrivals Hall, it is an accessible haven for a quick meal or coffee regardless of the hour, often providing 24-hour service. This makes it an essential convenience for early-morning arrivals, late-night pickups, or anyone dealing with flight delays.

Beyond convenience, the sheer variety of menu items—from classic Donuts and Munchkins® to innovative crafted coffees and savory, all-day Sandwiches & Wraps—ensures that every palate and dietary need is addressed. New Yorkers appreciate reliability, and Dunkin' delivers on its promise of "Great coffee," which is a perfect antidote to travel fatigue. The constant introduction of new and seasonal items, such as the Pumpkin offerings and the Cereal N' Milk Lattes, keeps the menu fresh and engaging.

Despite the understandable reports of rushed or slow service at this high-volume, kiosk-style airport setting, the core functionality—a quick-service, widely accessible spot with payment flexibility (credit cards, mobile pay), Wi-Fi, and extensive food options—outweighs the occasional customer service challenge that is inherent to high-traffic terminal locations. If you need a reliable, fast, and satisfying coffee or meal before you tackle the city, this Dunkin' is the logical and most convenient choice.

Dunkin' Food & drink

Refresh Your Day
Sabrina's Mix Berry Daydream Refresher
Sabrina's Mixed Berry Daydream Refresher made with flavors of sweet strawberry and blueberry bliss and topped with a cloud of creamy cold foam.
Sabrina's Strawberry Daydream Refresher
Sabrina’s Strawberry Daydream Refresher made with flavors of sweet strawberry bliss and topped with a cloud of creamy cold foam.
Sabrina's Daydream Refreshers
Sabrina’s Daydream Refreshers are available in three flavors of Strawberry, Mixed Berry, and Mango - crafted with sweet bliss and topped with a cloud of creamy cold foam.
Mix Your Own Refresher
Build your Refresher, your way— mix and match any two flavors and with your choice of base to craft the perfect sip.
Blueberry Breeze Refresher
Features blueberry and juniper berry flavors, combined with iced green tea, lemonade, or sparkling water for a refreshing boost of energy.
Blueberry Strawberry Sparkling Refresher
A Refresher packed with bright fruit flavors of blueberry and strawberry mixed with Sparkling Water for a refreshing boost of energy.
Blueberry Mango Lemonade Refresher
A Refresher packed with bright fruit flavors of blueberry, mango, and pineapple, mixed with lemonade for a refreshing boost of energy.
Light Dunkin' Refresher
Your favorite Dunkin’ Refresher is now available light, made with iced green tea and less Refresher base, so you can enjoy a refreshing boost of energy with less sugar and 42% fewer calories than our regular green tea Dunkin’ Refreshers. Light: 45...
Golden Hour Refresher
A Refresher packed with bright, fruity flavors of strawberry, mango, pineapple and dragonfruit for a refreshing boost of energy.
Dunkin' Sparkling Refreshers
Your favorite Refreshers flavors combined with fizzy sparkling water for a refreshing boost of energy.
Dunkin' Refreshers
Made with B vitamins and energy from green tea. Available in Strawberry Dragonfruit, Mango Pineapple, and Blueberry Breeze flavors.
Dunkin' Lemonade Refreshers
Your favorite fruit flavors combined with refreshingly sweet lemonade. Available in Strawberry Dragonfruit, Mango Pineapple, Raspberry Watermelon, and Tropical Guava flavors.

Pumpkin's Back
Pumpkin Spice Iced Signature Latte
Rich espresso and milk paired with sweet pumpkin flavor and vanilla notes. All topped with whipped cream, caramel drizzle, and a dusting of cinnamon sugar.
Pumpkin Donut
Pumpkin donut glazed to perfection!
Pumpkin Sugar Cookie Iced Coffee
Your favorite iced coffee combined with flavors of pumpkin and vanilla and topped with Sweet Cold Foam for a beverage reminiscent of a Pumpkin Sugar Cookie.
Iced Pumpkin Loaf
Individually wrapped pumpkin loaf cake with a vanilla cake swirl and topped with cream cheese icing.
Pumpkin MUNCHKINS® Donut Hole Treats
Pumpkin MUNCHKIN® Donut Hole Treats glazed to perfection!
Pumpkin Oatmilk Shakin' Espresso
A double shot of bold espresso is hand shaken with pumpkin flavors and oatmilk for an airy, and lightly frothy sip.
Nutty Pumpkin Iced Coffee
Your favorite iced coffee with warm fall spice notes complimented by creamy pumpkin and subtle nutty hazelnut flavors.
Pumpkin Spice Signature Latte
Rich espresso and milk paired with sweet pumpkin flavor and vanilla notes. All topped with whipped cream, caramel drizzle, and a dusting of cinnamon sugar.
Pumpkin Frozen Coffee
Smooth and creamy Frozen Coffee with notes of spiced pumpkin.
Pumpkin Cold Brew with Sweet Cold Foam
Bold cold brew paired with pumpkin flavors topped with our velvety-smooth sweet cold foam.
Pumpkin K-Cup® Pods
Make the Dunkin' Coffee you love right from your kitchen. Dunkin' Pumpkin K-Cup® pods are especially for your Keurig® K-Cup® brewing system.

Latest Drops
Cereal N' Milk Iced Latte
Espresso combined with marshmallow flavored cereal milk, made with real cereal – for that bottom of the bowl goodness.
Chipotle Loaded Hash Browns
Loaded Hash Browns with Chipotle Aioli and crumbled bacon.
Loaded Hash Browns
Loaded Hash Browns with cheddar queso and crispy bacon.
Braided Apple Pie
A warmed pastry filled with apples and topped with sugar.
Egg and Cheese with Chipotle Aioli
Add a kick to your favorite breakfast sandwich with NEW Chipotle Aioli.
Maple Sugar Bacon Breakfast Sandwich
Maple Sugar Seasoned Bacon, Egg, and White Cheddar Cheese on a butter croissant.
Wake-Up Wrap® - Maple Sugar Bacon
Maple Sugar Seasoned Bacon, Egg, and White Cheddar Cheese on a signature Wake-Up Wrap®.
Maple Sugar Snackin' Bacon
8 half-strips of our bacon seasoned with Maple Sugar Seasoning and wrapped in a portable sleeve for on-the-go snacking ease.
Cereal N' Milk Coolatta®
Vanilla Bean Coolatta® made with creamy cereal milk.
Blueberry Cereal N' Milk Iced Matcha Latte
Sweetened matcha blended with cereal milk and notes of blueberry.

Crafted Coffees
Cereal N' Milk Iced Latte
Espresso combined with marshmallow flavored cereal milk, made with real cereal – for that bottom of the bowl goodness.
Pumpkin Spice Iced Signature Latte
Rich espresso and milk paired with sweet pumpkin flavor and vanilla notes. All topped with whipped cream, caramel drizzle, and a dusting of cinnamon sugar.
Pumpkin Sugar Cookie Iced Coffee
Your favorite iced coffee combined with flavors of pumpkin and vanilla and topped with Sweet Cold Foam for a beverage reminiscent of a Pumpkin Sugar Cookie.
Pumpkin Spice Signature Latte
Rich espresso and milk paired with sweet pumpkin flavor and vanilla notes. All topped with whipped cream, caramel drizzle, and a dusting of cinnamon sugar.
Almond Spice Iced Coffee
Your favorite pumpkin iced coffee made with flavors of toasted almond and almondmilk, making for a delicious fall beverage with a twist!
Pumpkin Vanilla Oatmilk Iced Latte
Rich espresso and oatmilk paired with flavors of pumpkin and vanilla.
Cereal N' Milk Latte
Espresso combined with marshmallow flavored cereal milk, made with real cereal – for that bottom of the bowl goodness.
Brown Sugar Shakin' Espresso
A double shot of bold espresso with Brown Sugar syrup and oatmilk shaken to perfection.
Caramel Iced Macchiato
Beautifully layered with rich, bold espresso atop milk & creamy, caramel flavor for a cool, delicious sip.
Pecan Vanilla Iced Latte
Rich espresso and milk paired with butter pecan and vanilla flavors for a delicious, crafted latte.
Brown Sugar Hazelnut Oat Iced Latte
Bold espresso paired with flavors of brown sugar and hazelnut combined with oatmilk for a delicious latte.

Cold Brew Creations
Try Dunkin's crafted cold brew collection for a full bodied coffee with a sweet, rich taste with every sip.
Pumpkin Cold Brew with Sweet Cold Foam
Bold cold brew paired with pumpkin flavors topped with our velvety-smooth sweet cold foam.
Vanilla Creme Cold Brew
Bold cold brew with sweet vanilla flavors and Brown Sugar Syrup - all topped off with delicious sweet cold foam.
Cold Brew
An ultra-smooth, full-bodied coffee like no other.
Cold Brew with Sweet Cold Foam
An ultra-smooth, full-bodied coffee topped with sweet cold foam.
The Caramel Cold Foam
Bold cold brew paired with creamy caramel flavor, topped with velvety smooth sweet cold foam and cinnamon sugar.
Nitro Cold Brew
Our take on the perfect pour! Our Nitro Coffee features Dunkin's Cold Brew Coffee, infused with nitrogen for a bold taste with a smooth and creamy texture.
Nitro Cold Brew with Sweet Cold Foam
Cold Brew Coffee infused with nitrogen and topped with Sweet Cold Foam for a bold taste with smooth and creamy texture.
Toasted Almond Mocha Cold Brew with Sweet Cold Foam
Bold cold brew paired with toasted almond and mocha flavors topped with our velvety-smooth sweet cold foam.
Butter Pecan Cold Brew with Sweet Cold Foam
Bold cold brew paired with Butter Pecan Swirl topped with our velvety-smooth sweet cold foam.

Iced Drinks
Crisp. Cold. Delicious. Ask to try your favorite beverages served over ice.
Original Blend Iced Coffee
Freshly brewed and full of flavor, our Iced Coffee is the perfect pick-me-up any time of day or night, giving you the boost you need to keep on running.
Cold Brew
An ultra-smooth, full-bodied coffee like no other.
Cold Brew with Sweet Cold Foam
An ultra-smooth, full-bodied coffee topped with sweet cold foam.
Nitro Cold Brew
Our take on the perfect pour! Our Nitro Coffee features Dunkin's Cold Brew Coffee, infused with nitrogen for a bold taste with a smooth and creamy texture.
Nitro Cold Brew with Sweet Cold Foam
Cold Brew Coffee infused with nitrogen and topped with Sweet Cold Foam for a bold taste with smooth and creamy texture.
Iced Latte
Rich espresso combined with milk and served over ice.
Caramel Craze Iced Signature Latte
Rich espresso, milk, and caramel swirl topped with whipped cream, caramel drizzle, and cinnamon sugar topping to take your latte to the next level.
Cocoa Mocha Iced Signature Latte
Rich espresso is combined with a decadent, chocolatey mocha swirl and topped with whipped cream, mocha drizzle, and hot chocolate powder.
Iced Cappuccino
Espresso blended with milk and served frothy over ice.
Iced Macchiato
Made with layers of creamy milk and two shots of espresso then served over ice.
Iced Americano
Our Iced Americano blends two shots of Dunkin's 100% Rainforest Alliance Certified espresso richness with water for a refreshing, espresso-forward cup of woah!
Dunkin' Refreshers
Made with B vitamins and energy from green tea. Available in Strawberry Dragonfruit, Mango Pineapple and Blueberry Breeze flavors.
Dunkin' Lemonade Refreshers
Your favorite fruit flavors combined with refreshingly sweet lemonade. Available in Strawberry Dragonfruit, Mango Pineapple and Raspberry Watermelon flavors.
Dunkin' Energy
A new lineup of fizzy energy drinks from Dunkin' made with vitamins & minerals and caffeine from guarana for a revitalizing burst of energy.
Lemonade
Our classic Dunkin' Lemonade is slightly tart and refreshingly sweet.
Iced Matcha Latte
Sweetened matcha green tea blended with milk.
Iced Chai Latte
A sweetened blend of chai spices, including cinnamon, cardamom and nutmeg, combined with milk.
Iced Tea
Our refreshing, revitalizing teas are freshly brewed in store each day and served over ice.
Iced Tea Lemonade
Ice Tea combined with our sweet and tart Lemonade.
Dunkin' Energy Punch
Dunkin' Energy Punch combines one 16 oz. can of Rockstar® Energy Drink mixed with either classic Blue Raspberry and Strawberry flavors, served over ice. Contains 160 mg of caffeine.

Hot Drinks
Freshly crafted beverages served hot in a variety of delicious flavors.
Original Blend Coffee
Our coffee beans are freshly ground moments before brewing, and we continually brew throughout the day, so you'll have a freshly brewed cup of coffee every time. Always made just the way you like it, it has that signature smooth taste you can't li...
Dunkin' Midnight Coffee
Rich, intensely dark, chocolatey notes.
Box O' Joe® Coffee
Contains ten 10oz servings which is equivalent to ten small cups of Dunkin' coffee.
Latte
Rich espresso topped with frothy milk.
Caramel Craze Signature Latte
Rich espresso, milk, and caramel swirl topped with whipped cream, caramel drizzle, and cinnamon sugar topping to take your latte to the next level.
Cocoa Mocha Signature Latte
Rich espresso is combined with a decadent, chocolatey mocha swirl and topped with whipped cream, mocha drizzle, and hot chocolate powder.
Cappuccino
Made with espresso and steamed milk.
Macchiato
Made with creamy milk and topped with two shots of espresso.
Americano
Our Hot Americano puts the oh! in Americano by combining two shots of Dunkin’s 100% Rainforest Alliance Certified™ espresso with hot water creating a rich, robust drink.
Espresso
Made from the finest, high-quality Arabica beans.
Tea
Steeped to perfection.
Matcha Latte
Sweetened matcha green tea blended with milk.
Chai Latte
A sweetened blend of chai spices, including cinnamon, cardamom and nutmeg, combined with milk.
Hot Chocolate
Cozy up with one of our creamy, craveable hot chocolates.
Box O' Joe® Hot Chocolate
Our rich, delicious hot chocolate is available by the box! Pick some up to keep the crowd warm and cozy.

Frozen Drinks
Freshly blended creations that turn your favorite flavors into refreshingly frozen treats.
Frozen Coffee
Made with real Dunkin’ coffee.
Caramel Creme Frozen Coffee
Dunkin’s smooth and creamy Frozen Coffee with caramel and vanilla flavors, topped with whipped cream, caramel drizzle, and a dusting of cinnamon sugar.
Triple Mocha Frozen Coffee
Dunkin’s smooth and creamy Frozen Coffee with rich mocha flavors, topped with whipped cream, mocha drizzle, and hot chocolate powder to top it all off.
Butter Pecan Frozen Coffee
Dunkin's smooth and creamy Frozen Coffee with Butter Pecan flavors.
Frozen Matcha Latte
Sweetened matcha green tea blended with milk.
Frozen Chocolate
Our refreshing Frozen Chocolate is ready to customize with your choice of flavor swirl, drizzle and whipped cream.
Coolatta®
Looking for the ultimate frozen, fruity refreshment? Our Coolatta will do the trick. One sip and refreshment begins.

Sandwiches & Wraps
Freshly made with delicious ingredients, these items are stacked with flavor.
Chicken & Roasted Pepper Dunkin' Wrap
Juicy, diced chicken breast, roasted poblano peppers, and cheese sauce in a lavash wrap.
Grilled Cheese
Toasted sourdough bread with white cheddar and American cheese.
Sourdough Breakfast Sandwich
Two eggs, five half slices of bacon and white cheddar on two pieces of sourdough toast.
Bacon, Egg and Cheese
A tasty combination of bacon, egg and cheese.
Sausage, Egg and Cheese
A tasty combination of sausage, egg and cheese.
Egg and Cheese
Our Egg and Cheese breakfast sandwich is as simple as it gets, making it the perfect way to get running.
Turkey Sausage, Egg and Cheese
Get your day off to a delicious start. Try our flavorful turkey sausage, egg and American cheese on English Muffin, or in a Wake-Up Wrap.
Wake-Up Wrap® - Bacon, Egg and Cheese
Start your morning off right with one of our delicious, made-to-order Wake Up Wrap sandwiches.
Wake-Up Wrap® - Sausage, Egg and Cheese
Start your morning off right with one of our delicious, made-to-order Wake Up Wrap sandwiches.
Wake-Up Wrap® - Turkey Sausage, Egg and Cheese
Start your morning off right with one of our delicious, made-to-order Wake Up Wrap sandwiches.
Wake-Up Wrap® - Egg and Cheese
Start your morning off right with one of our delicious, made-to-order Wake Up Wrap sandwiches.

Savory Bites
Find tasty snacks freshly made with delicious ingredients.
Bacon-Topped Avocado Toast
Toasted sourdough bread topped with avocado spread, crumbled bacon and everything bagel seasoning.
Avocado Toast
Toasted sourdough bread topped with avocado spread and everything bagel seasoning.
Bacon & Cheddar Omelet Bites
Cage-free eggs mixed with bacon and cheddar cheese, cooked sous-vide style and packed with 17g of protein.

Donuts & Bakery
These delicious, goodies hit the spot—any time of day.
Classic Donuts
A delicious variety of Dunkin' classics.
MUNCHKINS® Donut Hole Treats
Our famous MUNCHKINS® make the perfect treat to share with friends, family, and colleagues alike. Made fresh daily in a variety of colorful and delicious flavors, there's a favorite for everyone. Available in the following varieties: Glazed; Glaz...
Assorted Half Dozen or Dozen Donuts
Share the joy by bringing people together with an assortment of half dozen or dozen donuts made in delicious varieties: Glazed, Double Chocolate, Strawberry Frosted, Vanilla Frosted, Chocolate Frosted, Old Fashioned, Boston Kreme, Glazed Chocolate...
Muffins
A morning classic paired perfectly with your favorite beverage
Plain Stuffed Bagel Minis
Plain mini bagels filled with cream cheese, served warm. Two per order.
Everything Stuffed Bagel Minis
Everything mini bagels filled with plain cream cheese, served warm.
Bagels
Freshly baked bagels in your favorite varieties.
Bagels with Cream Cheese Spread
A delicious way to start your day. Soft and chewy, these freshly baked bagels come in some of your favorite varieties.
Coffee Roll
Glazed coffee roll laced with pure cinnamon.
Apple Fritter
Glazed Apple Fritter, laced with pure cinnamon and apple filling.
Croissant
Flaky and freshly baked.
English Muffin
Enjoy a classic morning favorite. Our oven-toasted english muffin goes great with your favorite spread.
Cheddar Bagel Twist
Aged white cheddar cheese melted on a twisted plain bagel.

Snacks and Sides
Ham & Swiss Croissant Stuffers
Warm, flaky croissant filled with ham and Swiss cheese.
Plain Stuffed Bagel Minis
Plain mini bagels filled with cream cheese, served warm. Two per order.
Everything Stuffed Bagel Minis
Everything mini bagels filled with plain cream cheese, served warm.
Hash Browns
Our hash browns are lightly seasoned, crispy bites of goodness. Pair them with your breakfast sandwich and your morning pit stop gets even more tasty. Perfectly paired with our freshly brewed Hot or Iced Coffee.

Dunkin' Details

Service options
Curbside pickup
Delivery
Takeout
Dine-in

Highlights
Great coffee

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance

Offerings
Coffee
Comfort food
Late-night food
Vegetarian options

Dining options
Breakfast
Brunch
Lunch
Dinner
Dessert
Table service

Amenities
Wi-Fi
Wi-Fi

Atmosphere
Casual

Crowd
Family-friendly
Tourists

Planning
Accepts reservations

Payments
Credit cards
Debit cards
NFC mobile payments

Children
Good for kids

Dunkin' Photos

Dunkin' Location

Dunkin'

New York Queens County Jamaica

Pre - Baggage Kiosk, John F. Kennedy International Airport, Jamaica, NY 11430, USA

Dunkin' Reviews

An average rating of ★1.9 from 12 user reviews.

donutscashiername

★ 5★ 4★ 3★ 2★ 1

On Sunday, September 14th, at approximately 6:50am I witnessed something so appalling at the Dunkin Donuts (at the JFK airport Terminal 4 at gate 33 ) that I felt compelled to write this review / formal complaint.While placing an order at the counter, a customer came from behind me and politely asked the cashier the name of a donut so she can placing an order at the kiosk. Instead of simply answering, the cashier snapped, and said “The name is right there. You can read it.” The customer apologized and asked again, only to be met with the same cold and dismissive response: “It’s right there. You can read it.”The woman’s frustration was written all over her face she shook her head in confusion and walked away without getting the help she requested. I stood there shocked and disgusted. I could not believe what I just witnessed. The lack of basic courtesy, patience, and respect was mortifying to witness.I told the cashier directly, “That’s not how you speak to someone, You’re incustomer service. Not to mention this is an international airport you’re dealing with people from all over the world and English may not be their first language, or they may have a hidden disability you can’t see. ( blank stare) you have to be patience and show respect.The cashier’s response was Completely indifference, Unfazed and Unbothered. Her attitude not only unprofessional but it was nasty and nonchalance.When I asked for her name, she refused to answer simply ignoring me not once, but twice. Only after I pressed again did she coldly say, “It’s on the receipt.” According to the receipt, her name was “Jasmine.” Whether that’s true or not, I cannot say because she didn't have a name tag. She was a young dark skin African American young lady with a limp.I explained to her that treating someone this way is beyond rude it’s outright disgraceful especially for someone in a customer service role and being in a location where thousands of travelers pass through daily, this was absolutely unacceptable. To make matters worse, when I asked if a supervisor was on duty, she said flatly, “There is no supervisor here.”Three other employees were present, and one witnesses the Incident. ( the one next to her trying not to look at me but was obviously uncomfortable because of her close proximity of exchange. The other two may not have witnessed what happened but clearly No one offered to help it interjected Regardless, no customer should ever be subjected to such disrespect.I write this with genuine disappointment and disgust, hoping Dunkin’ Donuts leadership sees this. I'm not requesting to be contacted but Something should be done about this. This kind of behavior has no place in your stores or any place of business especially at an international airport.
September 15 · Lady King
Calling the staff unfriendly is a clear understatement! They are rude, slow, and visibly unmotivated. You’re not allowed to order at the counter, only at the screens. But then the items you order aren’t even available? On top of that, we had 4 instead of 5 donuts in the bag. When I went back, she didn’t even apologize and just threw the missing donut at the counter. The donuts aren‘t even fresh, so i highly recommend to skip!
June 03 · Silan Y
Cashier woman was miserable and rude. The place gave me food poisoning. Should have known better as all the workers there seemed to not care about anyone and all hated their lives. Glad I made better life decisions to not end up 30+ years old and working at dunkin donuts like them.
December 23 · Jordan Smyer
“I found the service very disappointing. It felt disrespectful that they refused to give me an empty cup, even though we had already purchased from them.”
July 09 · Sandy Zedan
Sucks big time , ask for a sausage egg and cheese ,real pork sausage they give me turkey nasty sausage!! And over pay for that nasty English muffin ...never going back...overprice coffee too...taste like dirty water.
March 04 · Julio Ortiz