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Arrivals Eatery ico

Arrivals Eatery
- John F. Kennedy International Airport, #1, Queens, NY 11430

Coffee shop ★1.0

John F. Kennedy International Airport, #1, Queens, NY 11430, USA

1.0
I am writing to share a disappointing experience I had at your Arrivals eatery on May 24 2025 at JFK airport. I ordered an espresso for $3.35 and, upon requesting a second one, was served a watery American-style coffee instead. When I pointed out that it was not an espresso, the staff member insisted that it was, and continued to argue with me until another customer intervened and confirmed that it was not an espresso. Only then did she remake the drink properly.What was most troubling, however, was the staff member’s extremely rude and dismissive attitude. When I asked to speak with a manager, she claimed she was the manager. If that is true, it’s deeply concerning that someone so unprofessional and dishonest is in a position of leadership, especially in a setting that deals with travelers and customers from all walks of life.I hope this matter is taken seriously. Experiences like this not only reflect poorly on the individual but also on your brand as a whole. - latifa befanis
Arrivals Eatery Overview Intro Detail Photos Location Reviews

Arrivals Eatery Introduce

Welcome to New York! Whether you're a seasoned traveler returning home or a local resident heading out to pick up a loved one, navigating the bustling atmosphere of John F. Kennedy International Airport (JFK) often requires a moment of respite and a quality bite to eat. For those operating within Terminal 1, specifically near the International Arrivals area, the Arrivals Eatery stands out as a convenient and practical option. Serving as part of the broader JFK Eatery Kitchen, this spot is perfectly positioned to catch you before or after you pass through security, offering much-needed provisions without the need to trek through the entire terminal.

The Arrivals Eatery positions itself as a dual-purpose establishment: a dedicated coffee shop for a vital caffeine boost, and a casual spot for a quick bite. In a high-traffic location like an airport, convenience and speed are paramount, and this venue focuses on meeting those demands. It's an environment that encourages a brief, relaxed stop—a simple, casual atmosphere that caters perfectly to travelers and airport staff alike. From a piping hot cup of coffee to an expedient lunch option, the eatery is designed to fit the fast-paced New York airport lifestyle.

Location and Accessibility

The strategic location of the Arrivals Eatery is one of its most valuable features. It is situated in Terminal 1 of John F. Kennedy International Airport, precisely on the Arrivals Level, within the pre-security area (specifically the SIDA area). For anyone arriving on an international flight at Terminal 1, or for New Yorkers coming to meet an incoming passenger, this means it is accessible immediately upon exiting the customs and baggage claim area, without needing to re-enter the secured zone.

The official address for the facility is JFK International Airport, Terminal 1 Arrivals Level (SIDA area), Queens, NY 11430. Its pre-security position makes it a prime meeting spot and a great place to refuel before heading out of the airport and into the city, or while waiting for a flight’s arrival. The hours of operation are generally convenient for the typical travel schedule, running from 7:00 am to 10:00 pm, seven days a week. It is always wise, however, to check directly for any seasonal or airport-related changes to their schedule. The location also accepts major payment methods, including credit cards and debit cards, which is a must for both local patrons and international visitors who may not be carrying local cash.

Services Offered

As a key amenity in a major international hub, the Arrivals Eatery provides a range of services centered around rapid service and satisfying common traveler needs. The menu is structured to offer quick, satisfying meals for different times of the day, making it a reliable spot for more than just coffee.

Available services and dining options include:

  • Dine-in Service: A casual setting is provided for patrons who have a few minutes to sit and enjoy their meal before or after their journey.
  • Takeout Service: Recognizing the high-speed nature of airport life, the eatery offers efficient service for customers who need to grab their food and drinks and head straight out.
  • Coffee and Beverages: A staple offering, including drip coffee, hot tea, and iced coffee, providing a crucial wake-up call or a simple, warm beverage.
  • Quick Bites: A variety of easily consumable snacks and light fare, ideal for a rush. This includes grab-and-go options like tuna salad wraps, chicken wraps, fresh fruit cups, and yogurt parfaits.
  • Breakfast Options: Serving classic morning items like plain bagels, croissants, egg and cheese sandwiches, breakfast burritos, pancakes, and French toast to start the day.
  • Lunch and Dinner Menu: For heartier meals, the menu extends to various options such as Halal cheeseburger and crispy chicken burger meals, chicken tenders, chicken wings, and slices or whole pizzas.
  • Buffet/Bain Marie Service: The location often offers a daily buffet (Bain Marie) selection, typically featuring a main meal with side dishes, which provides a convenient and often filling meal option for those looking for something beyond typical fast food.

Features / Highlights

The Arrivals Eatery’s key advantages lie in its offerings and strategic placement within the airport. While the experience can vary, as suggested by customer feedback regarding staff interactions, the inherent value of the location and the breadth of the menu remain consistent.

The primary highlights of this JFK spot are:

  • Pre-Security Convenience: Located on the Arrivals Level, the eatery is entirely pre-security, making it fully accessible to local New York residents picking up travelers, airport staff, or passengers who have just landed and are not yet concerned with check-in procedures.
  • Extensive Menu Variety: Unlike many airport coffee shops that only offer pastries, this location features a large and diverse menu including full breakfast, lunch, and dinner items, Halal meals, and even full pizza options, offering more substantial sustenance.
  • “Great Coffee”: The core highlight of any coffee shop, with coffee and tea options available hot and iced, catering to all weather and preferences.
  • Grab & Go Selection: A dedicated selection of quick, pre-packaged items like wraps, salads, and fruit cups caters specifically to the hurried traveler looking for the fastest service possible.
  • Casual and Quick Atmosphere: The setting is informal and geared towards speed, ensuring a rapid turnaround that is ideal for a brief stop while navigating the airport.

Contact Information

For those needing to locate the facility, inquire about catering, or confirm operating hours, here is the essential contact information for the JFK Eatery Cafe Kitchen, which operates the Arrivals Eatery:


Address:
JFK International Airport
Terminal 1 Arrivals Level (SIDA area)
Queens, NY 11430, USA

Phone:
(718) 751-2623

Email:
jfk@eaterycafekitchen.com

Operating Hours:
Monday – Sunday: 7:00 am – 10:00 pm

What is Worth Choosing

For a local New Yorker or a visitor passing through JFK, the Arrivals Eatery offers two main appeals that make it a worthwhile choice over other Terminal 1 options.

First and foremost is the unsurpassed convenience of its location. Being situated right in the Arrivals area means it’s the perfect first or last stop before connecting with ground transportation or meeting guests. For anyone spending time in the pre-security section of Terminal 1, this spot is logistically ideal.

Secondly, the breadth of the menu is a significant advantage. Unlike a typical airport cafe that limits itself to only small pastries and drip coffee, Arrivals Eatery offers full, hot meals—including Halal options, pizzas, burgers, and a comprehensive breakfast selection—making it a viable solution for a hungry person at any time of day, not just for a light snack. The availability of diverse items, from Spanish burritos to Channa and chow mein sides (as per the online menu), provides more choice than what's often available in a quick-serve airport format.

However, it is important to address the existing customer feedback honestly. Several reviews suggest that while the physical offerings are good, service quality and staff demeanor have, at times, been a notable problem. New Yorkers value clear, direct, and professional service, especially in a stressful environment like an airport. While the food and location are highly convenient, patrons should approach the experience expecting a casual, fast-paced service environment. For those prioritizing a wide selection of quick meals and hot coffee right in the heart of Terminal 1 Arrivals, the Arrivals Eatery remains a top contender for essential airport sustenance.

Arrivals Eatery Details

  • Service options

  • Takeout
  • Dine-in
  • Highlights

  • Great coffee
  • Offerings

  • Coffee
  • Quick bite
  • Dining options

  • Lunch
  • Atmosphere

  • Casual
  • Payments

  • Credit cards
  • Debit cards

Arrivals Eatery Photos

Arrivals Eatery Picture 1Arrivals Eatery Picture 2

Arrivals Eatery Location

Arrivals Eatery

John F. Kennedy International Airport, #1, Queens, NY 11430, USA

Arrivals Eatery Reviews

An average rating of ★1.6 from 5 user reviews.

airport

★ 5★ 4★ 3★ 2★ 1

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